HANS RAJ
Senior Executive
Solan
Summary
Dynamic executive leader with extensive experience driving success in senior leadership roles. Expertise in strategic planning, fostering team collaboration, and spearheading business growth initiatives. Recognized for exceptional adaptability, strong communication skills, and innovative problem-solving abilities. Proven track record of optimizing processes and enhancing productivity while guiding high-performing teams to deliver measurable results.
Overview
7
7
years of professional experience
3
3
Languages
Work History
Senior Executive
Vodafone Global Services
07.2022 - Current
- Company Overview: Telecommunications company providing a range of services
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
- Took ownership of customer issues to follow problems through to resolution
- Responsible for Correct WO assigning by Team within SLA Time
- Shift schedule management. Produced KPI dashboards based on Historical Database to manage, fine-tuning and improving operational NOC Process
- Responsible for planning, survey, and execution of Last Mile sites on fiber
- Trained new joiners about various NOC tools and Process, e.g., usage of tools, maintaining KPIs SLA, WO Type, and Priority
- Team Lead (Overseeing a team to manage 24/7 circle operations).
Data Clerk
Goods & Service Tax Commissionerate
11.2020 - 05.2022
- Company Overview: Government agency responsible for tax collection and management
- Conducted financial statements analysis
- Performed GST accounting and managed internal and external audits
- Prepared tax returns, payments, paperwork, and reports as needed
- Assessed and investigated complicated tax situations to find solutions
- Maintained accurate records of GST transactions and organized essential organizational information
Operation Officer
VFS Global Services
05.2018 - 08.2019
- Managed visa applications for global travel
- Processed applications and data entry
- Collected and scrutinized passports from the Application Centre
- Handled customer queries in person, by email and on the telephone
- Managed fee collection and cash handling
- Prepared reports for day-to-day transactions
Education
Bachelor - Computer Science
Punjab Technical University
09.2015
Skills
Excel proficiency
Skilled in Microsoft Office tools
Team leadership
Experienced with Microsoft Windows operating system
Strategic leadership
Data-driven decision making
Prioritization and scheduling
Responsive to new challenges
Cross-functional teamwork
Strong attention to detail
Strategic issue analysis
Productivity optimization
Standard operating procedure development
Resource allocation management
Leadership in operations
Customer-focused technical assistance
Time allocation planning
Skilled in organizing schedules
Multitasking Abilities
STRENGTHS
- Team Management: Strong team management skills with the ability to lead and motivate large teams in high-pressure environments
- Customer Issue Resolution: Proficient in problem-solving and handling customer issues efficiently
KEY ACHIEVEMENTS
Operational Efficiency Improvement: Successfully improved operational efficiency by expertise in process optimization, team leadership, and strategic planning
Timeline
Senior Executive
Vodafone Global Services
07.2022 - Current
Data Clerk
Goods & Service Tax Commissionerate
11.2020 - 05.2022
Operation Officer
VFS Global Services
05.2018 - 08.2019
Bachelor - Computer Science
Punjab Technical University