Hi, I’m
HANS RAJ
Solan
Every problem is a gift—without problems we would not grow.
Tony Robbins
Summary
Dynamic professional with a proven track record in strategic planning and organizational leadership, adept at driving high-impact business initiatives that foster growth and innovation. Strong analytical and problem-solving skills enhance operational efficiency and align with company objectives. Expertise in team management and stakeholder engagement facilitates successful project execution, ensuring effective achievement of organizational goals. Committed to delivering results that propel business success while cultivating a collaborative work environment.
Overview
7
years of professional experience
Work History
Vodafone Global ServicesBangalore
Senior Executive
07.2022 - Current
Job overview
- Company Overview: Telecommunications company providing a range of services
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
- Took ownership of customer issues to follow problems through to resolution
- Responsible for Correct WO assigning by Team within SLA Time
- Shift schedule management. Produced KPI dashboards based on Historical Database to manage, fine-tuning and improving operational NOC Process
- Responsible for planning, survey, and execution of Last Mile sites on fiber
- Trained new joiners about various NOC tools and Process, e.g., usage of tools, maintaining KPIs SLA, WO Type, and Priority
- Team Lead (Overseeing a team to manage 24/7 circle operations).
Goods & Service Tax CommissionerateChandigarh
Data Clerk
11.2020 - 05.2022
Job overview
- Company Overview: Government agency responsible for tax collection and management
- Conducted financial statements analysis
- Performed GST accounting and managed internal and external audits
- Prepared tax returns, payments, paperwork, and reports as needed
- Assessed and investigated complicated tax situations to find solutions
- Maintained accurate records of GST transactions and organized essential organizational information
- Provided support during audits by supplying accurate documentation of all processed transactions as needed.
VFS Global ServicesNew Delhi
Operation Officer
05.2018 - 08.2019
Job overview
- Managed visa applications for global travel
- Processed applications and data entry
- Collected and scrutinized passports from the Application Centre
- Handled customer queries in person, by email and on the telephone
- Managed fee collection and cash handling
- Prepared reports for day-to-day transactions
- Managed approximately 30 incoming calls emails and faxes per day from customer m
Education
Punjab Technical University
Bachelor of Science from Computer Science
09.2015
Skills
- Excel proficiency
- Skilled in Microsoft Office tools
- Team leadership
- Experienced with Microsoft Windows operating system
- Strategic leadership
- Cross-functional teamwork
- Strong attention to details
- Productivity optimization
- Leadership in operations
- Customer-focused technical assistance
- Time allocation planning
- Multitasking Abilities
LANGUAGES
Hindi Native
English Proficient
Punjabi Native
STRENGTHS
- Team Management: Strong team management skills with the ability to lead and motivate large teams in high-pressure environments
- Customer Issue Resolution: Proficient in problem-solving and handling customer issues efficiently
Personal Information
KEY ACHIEVEMENTS
Operational Efficiency Improvement: Successfully improved operational efficiency by expertise in process optimization, team leadership, and strategic planning
Work Preference
Work Type
Full TimeWork Location
RemoteImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursPaid time offHealthcare benefitsWork from home optionPersonal development programsTeam Building / Company RetreatsCertification
Time Management
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 6 staff members.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Tracking
Timeline
Senior Executive
Vodafone Global Services
07.2022 - Current
Data Clerk
Goods & Service Tax Commissionerate
11.2020 - 05.2022
Operation Officer
VFS Global Services
05.2018 - 08.2019
Punjab Technical University
Bachelor of Science from Computer Science
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