Gaurav Dey
New Delhi
Summary
Dynamic Store Manager with a proven track record at iTech, excelling in sales forecasting and performance metrics. Expert in inventory management and team leadership, driving significant sales growth while ensuring exceptional customer satisfaction. Adept at utilizing MS Office and SAP for data-driven decision-making and operational excellence.
Overview
6
6
years of professional experience
Work History
Store Manager
iTech
09.2023 - Current
- Lead end-to-end store operations and team performance.
- Conduct sales performance analysis and KPI tracking.
- Prepare financial, MIS, and productivity reports.
- Manage inventory planning, reconciliation, and shrinkage control.
- Drive sales forecasting and data-driven decisions.
- Ensure compliance with Apple brand standards.
- Handle escalated customer concerns and ensure high satisfaction.
- Apple Authorised Reseller
Team Leader
Reliance Digital
12.2019 - 08.2023
- Led store teams to achieve sales and performance targets.
- Tracked individual and store performance using MTD, WTD, and YTD reports.
- Handled billing processes and SAP transactions.
- Prepared and submitted brand performance and sales reports.
- Managed inventory control and physical stock verification.
- Resolved customer complaints, returns, and service escalations.
- Generated leads and supported business development activities.
Education
Bachelor of Commerce -
Dibru College
Dibrugarh01.2016
Diploma in Industrial Accountancy -
DCC
Govt. of Assam01.2016
Typing Certification -
Govt. of Assam
DibrugarhSkills
- MS Office
- Sales Reporting - MTD, WTD, YTD, Brand Share
- SAP Operations & Billing
- IRujul
- Inventory Management & Stock Audits
- Sales Forecasting & Performance Metrics
- Customer Complaint & Return Handling
- Team Handling & Lead Generation
- Store operations
- Sales analysis
Accomplishments
- Net Profit Gain Champion - 2024: Awarded by iTech at Thailand for East & North East Zone.
- Highest 3rd Party Accessories Sales Award - 2 consecutive years (2023 & 2024).
- Star of the Month - Dec 2021; Jan, Mar, Jun, Sep 2022; Feb, Apr 2023.
- Customer Champion - Jun, Oct 2022; Apr, May 2023.
- Innovator of the Month - 2021-2022.
Disclaimer
I hereby declare that the information furnished above is true to the best of my knowledge and belief.
Personal Information
- Date of Birth: 04/29/95
- Gender: Male
- Marital Status: Single
Languages
- English
- Hindi
- Bengali
- Assamese
Timeline
Store Manager
iTech
09.2023 - Current
Team Leader
Reliance Digital
12.2019 - 08.2023
Bachelor of Commerce -
Dibru College
Diploma in Industrial Accountancy -
DCC
Typing Certification -
Govt. of Assam