TRUPTI SHARMA
Mumbai
Summary
Dynamic Revenue Manager with a proven track record at Kamat Hotels India Ltd., specializing in optimizing revenue and occupancy rates. Expertise in Property Management Systems and strong corporate relationship development drive substantial business growth. Leadership skills enhance team coordination, resulting in exceptional guest satisfaction and operational efficiency.
Overview
17
17
years of professional experience
Work History
Reservation Executive
Kamat Hotels India Ltd.
Mumbai
04.2023 - Current
- Manage high-volume reservations, ensuring optimal room allocation and revenue maximization
- Utilize PMS (IDS, Inn Key PMS, Champagne, Hotel Tycoon) to update bookings, monitor availability, and process modifications
- Collaborate with corporate clients, OTAs, and travel agents to drive group and individual bookings
- Handle guest inquiries, complaints, and special requests to ensure superior guest experiences
Reservation Executive
VITS Hotel
Mumbai
07.2018 - 05.2019
- Processed individual and group reservations, ensuring accurate booking details and efficient check-in/check-out
- Optimized room inventory and revenue management through strategic reservation handling
- Assisted in forecasting occupancy trends and preparing daily reports for management
Reservation Executive
The Residency Hotel
Mumbai
08.2014 - 03.2018
- Managed daily reservations, cancellations, and modifications to maintain smooth operations
- Communicated with guests, corporate clients, and travel agencies to facilitate seamless booking experiences
- Ensured compliance with hotel policies and delivered personalized guest service
Reservation Supervisor
Orchid Ecotel Hotel
Mumbai
01.2011 - 04.2014
- Supervised a team of reservation agents, ensuring adherence to SOPs and customer service standards
- Implemented upselling strategies to maximize revenue and room utilization
- Monitored guest feedback and service metrics to improve reservation processes
Reservation Supervisor
Ramada Plaza Palm Grove
Mumbai
05.2008 - 06.2010
- Led the reservation team, handling VIP bookings, corporate contracts, and large-scale event reservations
- Ensured smooth communication between front office, sales, and housekeeping teams to enhance operational efficiency
Education
Bachelor's - Hotel Management
Kohinoor College
MumbaiHigher Secondary Certificate -
Bhavan's College
MumbaiSecondary School Certificate -
Bombay Cambridge High School
Skills
- Hotel Reservations & Front Office Management
- Revenue Management & Occupancy Optimization
- Guest Services & Complaint Resolution
- Corporate & Group Bookings Coordination
- Property Management Systems (IDS, Hotel Tycoon, Inn Key PMS, Champagne)
- Online Travel Agencies (OTAs) & Third-Party Booking Platforms
- Customer Relationship Management (CRM) & Loyalty Programs
- Team Leadership & Staff Training
Languages
- English
- Hindi
- Marathi
Timeline
Reservation Executive
Kamat Hotels India Ltd.
04.2023 - Current
Reservation Executive
VITS Hotel
07.2018 - 05.2019
Reservation Executive
The Residency Hotel
08.2014 - 03.2018
Reservation Supervisor
Orchid Ecotel Hotel
01.2011 - 04.2014
Reservation Supervisor
Ramada Plaza Palm Grove
05.2008 - 06.2010
Bachelor's - Hotel Management
Kohinoor College
Higher Secondary Certificate -
Bhavan's College
Secondary School Certificate -
Bombay Cambridge High School
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