Summary
Overview
Work History
Skills
Trainingsattended
Educationalcredentials
Previous Experience
Personal Information
Languages
Timeline
Generic

GAURAV KAPOOR

GURGAON

Summary

Results-driven Senior Sales Manager known for productivity and efficiency in task completion. Specialize in strategic planning, customer relationship management, and market analysis. Excel in negotiation, leadership, and communication, ensuring seamless team coordination and client satisfaction.

Overview

16
16
years of professional experience

Work History

Senior Sales Manager

Bird Automotive
Gurgaon
09.2023 - 07.2024
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Worked with cross-functional teams to achieve goals.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Completed day-to-day duties accurately and efficiently.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.

Sr Relationship Manager

Ring Road Skoda
Gurgaon
06.2021 - 08.2023
  • Developed and managed a portfolio of existing clients to ensure long-term customer relationships.
  • Negotiated terms of service contracts with customers while ensuring maximum profitability.
  • Monitored customer feedback to assess satisfaction levels and develop improvement plans accordingly.
  • Resolved customer inquiries or complaints promptly and efficiently in accordance with established guidelines.
  • Interacted with customers and worked closely to resolve issues.

Team Leader Manager

SAI SHREEJA CARS PVT. LTD (MG SOUTH DELHI)
04.2018 - 05.2021
  • Organized team meetings to discuss progress and challenges.
  • Identified areas where teams could improve their skillset.
  • Collaborated with other departments to ensure smooth operations.
  • Assigned and monitored daily tasks for team members.
  • Fostered positive employee relationships through communication, training, and development coaching.

Sales Manager

BMW Libra Autohaus Rajouri Garden
02.2017 - 06.2018
  • Done independent Sales
  • High Closure on Tele-In Leads
  • Won rewards on achieving internal Targets given by the company.
  • Developed pricing strategies that would maximize profits while still remaining competitive in the market.
  • Analyzed customer data to identify trends, preferences, and opportunities for growth.
  • Maintained accurate records of all transactions between customers and company representatives.

Experience Executive

STERLING MOTOR CO. (Mahindra Automobile Ltd.)
02.2011 - 01.2017
  • Delegated work to staff, setting priorities and goals.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Organized and facilitated regular meetings with senior management teams.
  • Formed and sustained strategic relationships with clients.

Sales Consultant Representative

General Motor (Aravali Auto) Gurgaon
03.2008 - 07.2011
  • Performed data entry tasks related to sales activities.
  • Reviewed existing contracts with customers in order to determine areas of improvement.
  • Attended trade shows, conferences, and other events to promote products or services.
  • Assisted customers with product selection, order placement and payment processing.

Sales Officer

DST of ABN AMRO BANK Personal loan

Skills

  • Goal-Oriented
  • Closing deals
  • Customer Relationship Management
  • Issue Resolution
  • Demonstrating Vehicle Features
  • Appointment Scheduling
  • Follow-up skills
  • Leasing options
  • Friendly and Enthusiastic
  • Building rapport
  • Sales Presentations

Trainingsattended

Undergone through various product training programs like soft skill program, communication skill enhancement, program & SSI conducted under the guidance of Mahindra's Dealer Manpower Development department

Educationalcredentials

  • Bachelor of Commerce, D.U. Delhi (Correspondence)
  • Diploma (1.5 Year) PNCC From NIIT, Delhi

Previous Experience

  • STERLING MOTOR CO. (Mahindra Automobile Ltd.), Experience Executive, 11/11, 10/16
  • General Motor (Aravali Auto) Gurgaon, Sr. Sales Consultant (Corporate Sales), 10/09, 11/11
  • VSHVANATH CREDIT DSA of HDFC Bank Ltd. Auto loan, Sr. Sales executive, 04/08, 09/09
  • DST of ABN AMRO BANK Personal loan, Sr. Sales Executive, 03/06, 03/08
  • DST of STANDARD CHARTED BANK, Sr. Sales Executive, 07/06, 02/08

Personal Information

  • Father's Name: Late Sh. Upinder Kapur
  • Date of Birth: 01/07/77
  • Marital Status: Married

Languages

  • English
  • Hindi
  • Punjabi

Timeline

Senior Sales Manager

Bird Automotive
09.2023 - 07.2024

Sr Relationship Manager

Ring Road Skoda
06.2021 - 08.2023

Team Leader Manager

SAI SHREEJA CARS PVT. LTD (MG SOUTH DELHI)
04.2018 - 05.2021

Sales Manager

BMW Libra Autohaus Rajouri Garden
02.2017 - 06.2018

Experience Executive

STERLING MOTOR CO. (Mahindra Automobile Ltd.)
02.2011 - 01.2017

Sales Consultant Representative

General Motor (Aravali Auto) Gurgaon
03.2008 - 07.2011

Sales Officer

DST of ABN AMRO BANK Personal loan

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