Gaurav Kaskar
Mumbai
Summary
Customer service professional with extensive experience at Tech Mahindra, specializing in work coordination and strategic planning. Proven ability to lead teams in improving service quality and resolving escalated issues, resulting in high customer satisfaction rates. Skilled in mentoring and promoting innovation, driving performance enhancements through effective support and guidance.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Officer
BOB Card
Mumbai
12.2023 - Current
Managed team operations to resolve customer queries efficiently.
Led resolution of escalated customer calls and emails to ensure satisfaction.
Guided team members in delivering accurate solutions to customer issues.
Team Leader
Tech Mahindra
Mumbai
04.2023 - 11.2023
Led team in resolving customer queries, enhancing overall service quality.
Handled escalated customer calls to ensure timely and accurate solutions.
Mentored team members to improve customer satisfaction through effective support.
Associate Customer Service Representative
Tech Mahindra
Mumbai
04.2022 - 03.2023
Resolved customer queries efficiently, ensuring high satisfaction rates.
Handled escalated calls from premium card holders, achieving timely resolutions.
Supported junior associates through guidance and training to enhance performance.
Education
Bachelor of Commerce - Financial Accounting And Auditing
Mumbai University
Mumbai, India10.2020
Skills
- Work coordination
- Report writing
- Strategic planning
- Innovation and creativity
Certification
- Tally ERP 9 with GST – Certified•
- MS-CIT – Certified
- Excel
- Vocational Skill Development (2 Months) – Magic Bus India Foundation (NSDC
Additional Information
- 3rd Place – National Indoor Field Team Championship (2014)•
- 2nd Place – District Archery Championships (2014–2016)•
- 2nd Place – Mumbai Mayor's Cup (2014–2016)•
- 7-Time State-Level Archery Participant
Languages
Marathi
Advanced (C1)
Hindi
Upper intermediate (B2)
English
Upper intermediate (B2)
Timeline
Officer
BOB Card
12.2023 - Current
Team Leader
Tech Mahindra
04.2023 - 11.2023
Associate Customer Service Representative
Tech Mahindra
04.2022 - 03.2023
Bachelor of Commerce - Financial Accounting And Auditing
Mumbai University