Gaurav Khot
Pune
Summary
Results oriented leader offering 13+ Years of comprehensive experience primarily in the areas of Operations, Strategy, Leadership, infrastructure services, critical infra management. Can be headhunted for spearheading the efforts across reputed Organizations for Leadership Role.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Head - Active Directory, Messaging & Collab
Wipro Limited
Pune
10.2022 - Current
- Currently working as a Operations Head for critical Infra services
- Managing team of domain experts, SME’s and L3 engineers of critical services like AD, DHCP, Exchange, GSuite, MAC, JAMF, Identity and access management
- Program manage these teams and enable them with the required support from Vendors like MS/Google
- Review team performance/ticket trends/escalation tracker and Vendor performance
- Ensure infra-assessment happens by OEM on periodic basis
- Provide timely feedback to Vendors on performance and escalate where and when required Performing feedback of leads and managers with team in HR presence
- Monitor adherence to rules, regulations and procedures
- Human Resources - Plan the use of human resources
- Establish work schedules (workload sharing)
- Hiring – HC planning, indent release and conduct interviews
- Take weekly and Monthly review of managers in terms of overall performance
- Appreciate performance and provide feedback real-time on opportunity areas is the key.
Technical Operations Manager
Wipro Limited
Bangalore
11.2019 - 09.2022
- Developed and implemented operational procedures to ensure quality standards are met.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Performed cost analysis for various projects to determine budget requirements.
Technical Team Manager
Wipro Limited
Mumbai
01.2014 - 10.2019
- Developed and implemented team-building strategies to promote collaboration and cohesion.
- Identified training needs, created a comprehensive onboarding program and conducted orientation sessions for new hires.
- Monitored team performance, tracked progress towards goals, identified areas of improvement and provided feedback to employees.
- Created a positive work environment by setting clear expectations and providing resources necessary for success.
- Resolved conflicts between team members in a timely manner to maintain harmony within the team.
- Conducted regular meetings with staff to discuss progress on projects, provide updates on changes in policy or procedure, and address any issues that need to be addressed.
- Provided guidance, coaching and mentoring to individual team members as needed to help them reach their full potential.
- Managed daily operations of the team including scheduling shifts, assigning tasks, tracking attendance and approving time off requests.
- Analyzed data from various sources such as customer surveys or market research studies to inform decisions about product development or customer service initiatives.
- Set objectives for teams based on organizational goals; monitored performance against targets; provided feedback and took corrective action when needed.
- Collaborated with other managers across the organization in order to identify best practices that could be implemented at all levels.
Team Leader
Wipro Limited
Pune
01.2012 - 12.2013
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Developed strategies for problem solving and conflict resolution among team members.
- Responsible for CSAT survey for the team.
- Conducted regular performance reviews to assess individual team member progress.
Associate - Backoffice
Wipro Limited
01.2010 - 12.2011
- Provided customer service to credit cardholders by answering their questions and resolving their complaints.
- Processed customer applications for credit limit increases or decreases.
- Investigated disputes between customers and merchants regarding billing issues and fraudulent charges.
Education
MBA (Specialization - Business Analytics) -
Pune University
Pune08-2022
Bachelor of Commerce -
Rabindranath Tagore University, MP
06-2019
H.S.C -
Pune
01.2008
Skills
- Strategy Management
- Domain consultant
- Active Directory / Azure Active Directory
- M365
- Operations Management
- Organizational Strategy
- Business Transition
- Performance Management
- Drive Transformation projects
- Project initiatives
- Client Engagement
- Quality & Service Excellence Initiatives
- Program Management
- Critical Thinking
Accomplishments
- Driven cost optimization project for on license management resulting in annual cost save of ~8.3 million USD annually.
- Driven Six Sigma projects within team as GB and as PBB
- Stabilized infra services across the board and brought in process-oriented workflows.
- Working as consultant providing valuable inputs to CEO/COO/CIO of the org.
- Working closely with Sr. Leadership and driving critical initiatives with multiple domain teams.
Affiliations
- Long drive
- spend time with family and kid
- watch movies
Languages
Marathi
First Language
English
Advanced (C1)
C1
Hindi
Advanced (C1)
C1
Certification
- Six Sigma Green Belt certified
References
References available upon request.
Timeline
Head - Active Directory, Messaging & Collab
Wipro Limited
10.2022 - Current
Technical Operations Manager
Wipro Limited
11.2019 - 09.2022
Technical Team Manager
Wipro Limited
01.2014 - 10.2019
Team Leader
Wipro Limited
01.2012 - 12.2013
Associate - Backoffice
Wipro Limited
01.2010 - 12.2011
MBA (Specialization - Business Analytics) -
Pune University
Bachelor of Commerce -
Rabindranath Tagore University, MP
H.S.C -
Pune
- Six Sigma Green Belt certified
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