Network Engineer
Airowire Networks Pvt Ltd
03.2023 - Current
- Providing support to enterprise-level clients in the configuration of the firewall, wireless LAN controllers, access points, and CPPM server.
- Managed, tracked, and coordinated problem resolution and escalation processes.
- Fault localization and restoration of service over a remote session. Handling POC cases and escalation tickets as well.
- Making configuration changes as per customer's requirement and wireless environment
Co-ordinate with multi-vendor engineers to have successful user authentication like Layer-2 Security features 802.1x authentication, port security, and VLAN mobility. - Co-ordinate with L3 Engineers to resolve critical issues
Effectively handle network outage issues and resolve them in a timely manner.
Configuring authentication and encryption in wireless networks with ClearPass.
Working with AAA configuration, including AD, LDAP, and RADIUS for Windows and MAC OS X platforms
Reviewing the WLAN configuration of customers and identifying any configuration mistakes that could cause potential issues
Recreating or simulating the customer's issues in the local lab to verify the issue and provide an effective resolution
Providing network support for client's wired and wireless networks via remote management and telephone.
