Gaurav Kumar
New Delhi
Summary
Dedicated Account Manager promoting dynamic client management, issue resolution and relationship-building skills. Bilingual and effective at maximizing repeat business opportunities. Proven history of increasing revenue while bringing in new clients.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Account Manager
Webhelp India
New Delhi
2023.09 - 2024.01
- Managing Microsoft Unifed Support India net new and renewal business for enterprise market.
- Evaluated organization's technology to recommend upgrades for hardware and software.
- Virtually meet with stakeholders to collaborate and resolve problems and close deals.
- Analyzed workflows and established priorities for daily operations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Completed day-to-day duties accurately and efficiently.
Business Manager for North India
Sonata Software
2017.03 - 2019.12
- Managing Google Cloud and Google Workspace business for North India Market
- Meeting Customers for Evaluation, Demo, Pricing etc.
- Developed strong supplier relationships by obtaining alignment and delivering on mutually established goals.
- Formed and sustained strategic relationships with clients.
- Collaborated and built trust within organization and with customers, meeting or exceeding expectations.
Google Cloud Partner Account Manger
Team Computers on the payroll of Watermark
- Working on the account given by Team Computers and reaching out to them through calls or email
- Talking about current solutions and pitching for Google Cloud and Google Workspace.
Microsoft Partner Account Manager
Denave India Pvt. Ltd.
Noida
- Microsoft Tele Account Manager for APAC Region
- Inside Account Manager for 1000+ companies in the APAC region in various industries such as Construction, Insurance, Banking, Telecom, FMCG and Retail
- Managing the complete portfolio of Microsoft products including on perm and Cloud: Azure, O365, Dynamics, Power Point Etc
- Preparing and analyzing the revenue pipe for the accounts on quarterly bases.
Collection Executive
Granada Services Pvt. Ltd.
Noida
2015.09 - 2016.11
- Get outstanding from customers through effective negotiation
- Making outbound calls to customers on late payments.
Technical Sales Executive
Geeks Square
New Delhi
2012.07 - 2015.09
- Providing advice for problems related to computers, printers, routers and password resetting
- Advise and persuade potential customers on purchasing Software related products for an annual or one-time fix.
Education
Bachelor of Arts: English Language and Literature -
Delhi University
10.2018
Skills
- Sales trend forecasting
- Stakeholder relationship management
- Budgeting and cost control Strategies
- Sales planning and implementation
- Contract Negotiation
- Business Development
- Complaint Management
- Account Management
- Territory Management
- Sales Analysis
- Customer Service
- Customer Training
- Revenue Generation
- Account Development
- Sales Development
- Vendor Relations
- Lead Prospecting
- Client Relationship Management
- Lead Generation
- Customer Relationships
- Client Meetings
- Cold Calling Skills
- Client Relations
- Sales Techniques
- Regional Accounts
- Business Negotiation
- Teamwork and Collaboration
- Sales Forecasting
- Account Oversight
- Sales Reporting
- Customer Relationship Management (CRM)
- Cross-Functional Collaboration
- Client Relationship Building
Certification
- Google Cloud Sales Credential
- Google Maps Sales Fundamentals Credential
- Google Workspace Sales Credential
- Google Cloud Security Fundamentals
Languages
- English (Professional)
- Hindi (Bilingual)
Languages
Hindi
First Language
English
Advanced (C1)
C1
Timeline
Account Manager
Webhelp India
2023.09 - 2024.01
Business Manager for North India
Sonata Software
2017.03 - 2019.12
Collection Executive
Granada Services Pvt. Ltd.
2015.09 - 2016.11
Technical Sales Executive
Geeks Square
2012.07 - 2015.09
Google Cloud Partner Account Manger
Team Computers on the payroll of Watermark
Microsoft Partner Account Manager
Denave India Pvt. Ltd.
Bachelor of Arts: English Language and Literature -
Delhi University
- Google Cloud Sales Credential
- Google Maps Sales Fundamentals Credential
- Google Workspace Sales Credential
- Google Cloud Security Fundamentals
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