Gaurav Kumar
Gurgaon
Summary
Dynamic Operations Leader with Proven Expertise
Renowned for driving business transformation, optimizing processes, and leading high-impact teams in the mobility and transportation sectors. Skilled in strategic planning, fleet management, and elevating customer experiences, delivering exceptional results and operational excellence across diverse roles.
Overview
18
18
years of professional experience
Work History
General Manager Operations
Blu Smart
Pan India
12.2021 - 10.2024
- Led end-to-end business operations at Blu Smart Mobility, aligning strategies with company goals and surpassing key performance indicators (KPIs).
- Implemented scalable processes, driving a remarkable 10X growth within 24 months, and expanded ride-hailing services across Delhi, NCR, and Bangalore.
- Spearheaded driver recruitment, retention strategies, and operational policies to ensure seamless and efficient operations.
- Devised and implemented driver payout structures and NPS programs, resulting in a substantial increase in driver satisfaction of 40%.
- Managed budgets and optimized team dynamics to enhance overall operational efficiency and customer satisfaction.
- Orchestrated fleet and hub management, ensuring smooth service delivery, and fostering collaboration with product teams to elevate the driver experience.
Senior Territory Manager
CARS24
Delhi-NCR
01.2019 - 12.2021
- Achieved 100x MoM sales growth and led Guaranteed Sales and Yard Sales initiatives in the C2C vertical.
- Oversaw a diverse team of 70+ professionals across Sales, Logistics, Consumer Finance, RTO, and Refurb teams in the Delhi-NCR region.
- Ensured smooth pre- and post-sale cycles, enhancing the overall user experience.
- Drove end-to-end closures by collaborating with teams across Operations, Finance, Product, and other functions.
- Empowered the team to drive sales through inbound leads and efficient transaction management.
- Led recruitment, training, and performance management to build and sustain high-performing teams.
Manager Operational Excellence
Ola Cabs
Delhi-NCR
11.2015 - 01.2019
- Building a profitable, high-growth business for OLA Cabs.
- Ensured liaising for smooth day-to-day operations.
- Monitoring drivers to achieve the average revenue target, and growing the portfolio of leasing products.
- Ensuring that collections and operational conditions for the drivers are met as and when required.
- Maintaining the value of the asset given to the drivers; recover the assets wherever necessary.
Manager Operations Planning and Control
Prime Mover Mobility Technologies Pvt Ltd
Delhi-NCR
07.2015 - 11.2015
- Managed the operations control room, including planning and scheduling fleet movements, resolving conflicts in real-time, and interacting with customers when needed.
- Optimized fleet movement timing to reduce costs and enhance reliability, while overseeing customer bookings and coordinating with the call center.
- Supervised and coached hub managers to implement fleet movement plans, and led fleet expansion and the addition of new hubs.
Assistant Manager - Operations
Meru Cab Company Pvt. Ltd.
Delhi-NCR
01.2008 - 07.2015
- Managed Delhi branch operations, leading a 15-member team in driver sourcing, documentation, vehicle registration, and final allotment.
- Successfully executed the QDCO Project, selling over 300 cars in 10 months, and ensuring customer satisfaction.
- Developed and led the driver helpline to resolve issues in real time, while also establishing a performance tracking system, achieving 88% service quality, and 70% retention.
MIS Executive
Genpact
Gurgaon
01.2007 - 11.2007
- Prepared MIS for internal teams, maintained trackers for training batches, and ensured accurate reporting to support operations
- Coordinated with various verticals to arrange interviews for candidates in training batches, facilitating their successful placement
Education
MBA/PGDM -
National Institute of Management (NIM)
Mumbai01-2010
B.Com -
Bihar University
01-2005
Skills
- Leadership
- Operational Excellence
- Process Enhancement
- Strategic Planning
- Resource Management
- Vendor Management
- Sales and Operations Planning
- Profit Centre Operations
- Customer Experience
Languages
- English
- Hindi
- Bengali
Totalworkexperience
17 Years 8 Months
Timeline
General Manager Operations
Blu Smart
12.2021 - 10.2024
Senior Territory Manager
CARS24
01.2019 - 12.2021
Manager Operational Excellence
Ola Cabs
11.2015 - 01.2019
Manager Operations Planning and Control
Prime Mover Mobility Technologies Pvt Ltd
07.2015 - 11.2015
Assistant Manager - Operations
Meru Cab Company Pvt. Ltd.
01.2008 - 07.2015
MIS Executive
Genpact
01.2007 - 11.2007
MBA/PGDM -
National Institute of Management (NIM)
B.Com -
Bihar University
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