GAURAV KUMAR
Finance
Muzaffarpur
Summary
Competent Accounts Receivable Specialist bringing 9 years of experience handling accounts receivable functions. Exemplary skill in resolving billing disputes, providing excellent customer service and applying payments. Recognized for effective leadership with consistent achievement of objectives.
Overview
9
9
years of professional experience
3
3
Languages
Work History
Area Collection Manager
Mahindra Finance
11.2024 - Current
- Reduced delinquency rates by proactively addressing customer payment issues and providing tailored solutions.
- Promoted a culture of accountability and professionalism among the team members.
- Evaluated staff development needs through regular performance assessments, offering opportunities for growth within the organization.
- Improved collection efficiency by implementing effective strategies and streamlining processes.
- Negotiated payment arrangements with customers in financial distress, maintaining client relationships while recovering outstanding balances.
- Monitored team performance, providing feedback and coaching to enhance productivity and effectiveness.
Senior Executive L8B Grade (OPT- REC)
Mahindra & Mahindra Financial Services Ltd.
07.2016 - Current
- Company Overview: The company is the pioneer in the four wheeler segment, having a Strong presence in rural segment and had a much diversified portfolio product range Starting from premier segment utility vehicle, two wheeler, Commercial vehicle, Truck, Re-Finance to farming automation.
- N.P.A Customer Visit & convincing them for repayment.
- Continuous follow up with Team for maintaining Consistency in Collection.
- Team Management and ensuring their productivity.
- Monitoring conversions of telesales into leads business.
- Handling the customer and handling the branch related issues.
- Coordinating and maintaining the relationship with Dealers on credit issues and operational activities.
- Solve the customer issues, and customer satisfaction.
- Maintaining the quality of Business.
- Responsible for arranging loan mela for new customers.
- The company is the pioneer in the four wheeler segment, having a Strong presence in rural segment and had a much diversified portfolio product range Starting from premier segment utility vehicle, two wheeler, Commercial vehicle, Truck, Re-Finance to farming automation.
Education
B C A -
Dr. J M Collage
Intermediate of Science - undefined
BSEB
Matriculation - undefined
BSEB
Skills
Customer Satisfaction
Personal Information
- Father's Name: Sri Mukesh Kumar Shukla
- Date of Birth: 10/15/95
- Gender: Male
- Marital Status: married
Timeline
Area Collection Manager
Mahindra Finance
11.2024 - Current
Senior Executive L8B Grade (OPT- REC)
Mahindra & Mahindra Financial Services Ltd.
07.2016 - Current
Intermediate of Science - undefined
BSEB
Matriculation - undefined
BSEB
B C A -
Dr. J M Collage
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