Gaurav kumar
Muzaffarpur
Summary
To achieve excellence in working as dynamic professional offering solutions to business using the best available where my analytical ability and analyzing quest are used maximum for growth of the organization and to grow with the organization.
Astute & diligent professional with significant experience of 8 years. Expert in financial process and planning. Expert in KYC and AML process. Proficient in Excel, and banking tools. Possess a very strong understanding in Planning, Execution, and Closure. Resourceful and competent to create win-win relationship with bank customer and HNI customer through excellent coordination/ negotiation skills for repeat/ referral business needs. Superior people management and analytical skills and proven ability to work independently as well as a part of a team.
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Resourceful professional in management operations known for high productivity and efficient task completion. Possess specialized skills in strategic planning, team leadership, and operational improvement. Excel in communication, problem-solving, and adaptability, ensuring seamless execution of business strategies and enhancement of team performance.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Business Manager
Astral vision
Patna
09.2023 - Current
- Developed strategic plans to enhance business performance and customer satisfaction.
- Analyzed market trends to guide decision-making and improve competitive positioning.
- Implemented training programs to enhance employee skills and team collaboration.
- Facilitated communication between departments to streamline processes and operations.
- Evaluated vendor performance to maintain quality standards and cost-effectiveness.
- Collaborated and built trust within organization and with customers, meeting or exceeding expectations.
Branch Manager
Shriram general insurance
Motihari
01.2022 - 04.2023
- Managed daily operations of branch to ensure efficient service delivery.
- Led team in achieving customer satisfaction through effective communication strategies.
- Implemented training programs to enhance staff performance and product knowledge.
- Monitored compliance with regulatory standards and company policies consistently.
- Analyzed market trends to adjust service offerings for competitive advantage.
- Coordinated with underwriting and claims departments to resolve customer issues promptly.
- Developed branch marketing initiatives to increase brand visibility in the community.
- Supervised financial transactions ensuring accuracy and adherence to protocols.
- Managed staff scheduling, hiring and training processes.
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Conducted regular performance reviews for all employees in the branch.
- Monitored financial performance of the branch on a monthly basis.
- Provided guidance and support to team members regarding problem resolution and customer service issues.
- Planned work schedules to maintain adequate staffing levels.
- Resolved escalated customer complaints in a timely manner.
- Assigned duties to employees and examined work for accuracy, neatness and timeliness.
- Developed strategies to increase customer satisfaction and loyalty.
- Facilitated weekly meetings with staff members to discuss progress on current initiatives.
- Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
- Created reports summarizing operational performance metrics for senior management review.
- Performed regular audits of financial records in order to ensure accuracy.
- Designed sales and service strategies to improve revenue and retention.
- Assisted other branches when needed during peak periods or special projects.
- Supported outside sales force in servicing and obtaining new business.
Sr. Relationship manager
Advisor Circle PVT LTD
Bangalore
12.2018 - 12.2021
- Company Overview: Policy Bazaar
- Coordinating with agents on a daily basis to accumulate lead.
- Same to share with the managers and discuss the action plan on that.
- Allotting target among the agents and discussing steps to achieve the same.
- Coordinating between client and agents for smooth functioning and closing the same.
- Policy Bazaar
- Fostered strong client relationships through regular communication and feedback sessions.
- Led strategic initiatives to enhance customer satisfaction and retention rates.
- Mentored junior team members on best practices in relationship management.
- Collaborated with cross-functional teams to streamline service delivery processes.
- Facilitated training workshops for clients on financial literacy and investment strategies.
- Managed complex client portfolios, ensuring alignment with long-term financial goals.
- Analyzed customer data to identify areas of risk and potential opportunities for growth.
- Cultivated relationships with customers by participating in meetings onsite and at client locations.
- Prepared detailed reports on customer activities for management review.
Unit sales manager
Icici Lombard Gic Pvt ltd.
Bangalore
08.2017 - 11.2018
- Led sales team to achieve targets and enhance market presence.
- Developed training programs for new sales representatives and ongoing staff development.
- Established relationships with key clients to foster long-term partnerships and loyalty.
- Resolved any customer complaints or issues promptly and professionally.
- Created and maintained accurate records of all sales activities and transactions.
- Developed and implemented sales objectives and strategies to maximize unit sales performance.
- Provided guidance and support to the sales staff throughout their daily operations.
- Supervised a team of 10+ sales representatives to drive revenue goals.
- Resolved customer complaints in a timely manner while maintaining positive relations with clients.
- Cultivated relationships with key customers to ensure continued business loyalty.
- Enhanced sales volume through skilled support to both new and inactive customers.
Deputy manager
Kotak life insurance
Bangalore
07.2015 - 06.2016
- Coordinating with dedicated branch employee on a daily basis to accumulate lead.
- Same to share with the managers and discus the action plan on that.
- Executing activities to convert lead into business.
- Reporting and preparing MIS for the manger and subordinates.
- Training newly joined and guiding them towards process flow.
- Allotting target among the team and discussing steps to achieve the same.
- Coordinating between client and bank for smooth functioning and closing the same.
- Core deliverables for post business relationship with the business partner.
- Operation In charge in absence of reporting Manger for entire team.
- Work on AML and KYC.
- Collaborated with teams to develop insurance product strategies and marketing plans.
- Managed customer service operations to enhance policyholder satisfaction and retention.
- Developed training materials for staff on new products and industry regulations.
- Coordinated with other departments to ensure smooth functioning of activities.
Bdm
Hdfc Bank/ Life
Bangalore
07.2012 - 07.2015
- Meeting with branch head and discuss action plan for the day.
- As well as meeting with branch PB, RM and accumulate lead.
- Meeting with customer and close the case.
- Reporting to the branch head every day closer.
- Maintaining the daily track sheet to have proper follow-ups.
- Have to achieve branch target on monthly basis.
- Educate the customer about the insurance and its benefit.
- Provide proper training to branch RM, PB. For new update.
- Developed business strategies to enhance customer acquisition and retention.
- Collaborated with cross-functional teams to implement marketing campaigns.
- Analyzed market trends to identify opportunities for growth and innovation.
- Maintained strong relationships with clients to ensure satisfaction and loyalty.
- Managed client portfolios to optimize service delivery and engagement.
- Developed innovative solutions for customer challenges based on their unique requirements.
Education
MBA -
Dayananda Sagar Business school
BangaloreBachelor of Arts - History Hns.
Bihar University
Muzaffarpur Skills
- High on the learning graph and adaptability
- Easily adjustable to any work environment
- Enthusiastic and believe in quality work
- Quicker to grasp newer things and better to implement
- Team management
- KYC compliance
- AML regulations
- Customer service
- Sales strategy
- Team leadership
- Market analysis
- Training and development
- Recruitment processes
- Communication skills
- Problem solving
- Time management
- Negotiation skills
- Performance monitoring
- Sales development
- Performance improvement
Certification
Diploma in Computer Application
Accomplishments
- Received one asker award for best performer in HDFC Life
- Celebrating Excellence award from R&R program
Languages
- English
- Hindi
Disclaimer
I hereby declare that the information and facts stated above are true and correct to the best of my knowledge and belief.
Personal Information
- Date of Birth: 08/07/88
- Marital Status: Married
Personal Profile
Expert in financial process and planning, Expert in KYC and AML process, Proficient in Excel and banking tools, Strong understanding in Planning, Execution, and Closure, Resourceful and competent in creating win-win relationships with bank customers and HNI customers, Superior people management and analytical skills
Languages
English
Proficient
C2
Hindi
Proficient
C2
Timeline
Business Manager
Astral vision
09.2023 - Current
Branch Manager
Shriram general insurance
01.2022 - 04.2023
Sr. Relationship manager
Advisor Circle PVT LTD
12.2018 - 12.2021
Unit sales manager
Icici Lombard Gic Pvt ltd.
08.2017 - 11.2018
Deputy manager
Kotak life insurance
07.2015 - 06.2016
Bdm
Hdfc Bank/ Life
07.2012 - 07.2015
MBA -
Dayananda Sagar Business school
Bachelor of Arts - History Hns.
Bihar University