Summary
Overview
Work History
Education
Skills
Languages
Websites
Activities And Honors
Timeline
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Gaurav Kumar

New Delhi

Summary

A highly motivated and detail-oriented process. Associate with over 1 year of experience in customer support and operations. Skilled in handling escalations, resolving customer issues efficiently, and ensuring client satisfaction, I am currently pursuing an MBA to further enhance my business and managerial skills.

Overview

1
1
year of professional experience

Work History

Process Associate

IGT
Gurugram
05.2024 - 05.2025
  • Manage customer queries related to baggage and claims for reimbursement.
  • Process excellent refund while striving to enhance customer experience.
  • Take escalation calls and maintain team support requirements.
  • Ensure high levels of customer satisfaction and timely resolution.

Education

Bachelor Of Arts - Arts

Delhi University
New Delhi, India
04.2018

MBA - Management

Dr Dy Patil
Pune, India

High School Diploma -

Guru Harkrishan Public School
Delhi, India

Skills

  • Communication
  • Self-motivation
  • Excel
  • Customer service
  • Query resolution
  • Problem solving
  • Attention to detail

Languages

Hindi: First Language, English: C1 Advanced (C1)

Activities And Honors

  • Football Coach
  • Dance choreographer

Timeline

Process Associate

IGT
05.2024 - 05.2025

Bachelor Of Arts - Arts

Delhi University

MBA - Management

Dr Dy Patil

High School Diploma -

Guru Harkrishan Public School

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Gaurav Kumar