Hi, I’m
Gaurav Kumar
Desktop Support Junior Engineer
Lakhisarai,Bihar
Summary
- Results-driven IT professional with experience at Ecdm Technology, excelling in network troubleshooting and Active Directory management. Enhanced system performance through effective collaboration and training, while ensuring minimal downtime. Known for strong problem-solving abilities and excellent communication skills, consistently delivering high-quality technical support and user training.
Overview
4
years of professional experience
Work History
Ecdm Technology
Desktop Support Junior Engineer
09.2022 - 07.2026
Job overview
- Provided technical support for desktop and network issues, ensuring minimal downtime.
- Assisted in troubleshooting hardware and software problems across various platforms.
- Configured and maintained user accounts within Active Directory, enhancing access management.
- Collaborated with senior staff to implement network upgrades, improving system performance.
- Facilitated training sessions for new employees on IT protocols and software usage.
- Monitored network performance using diagnostic tools, identifying areas for improvement.
- Documented support procedures and created user guides for common technical issues.
Education
University of Technology Rajasthan Jaipur
High School Diploma
10-2025
Skills
Application installations
Help desk experience
Technical support
Printer and peripheral support
Hardware installation
Software installation
Technical support expertise
Issue resolution
IT security protocols
Hardware diagnostics
Mac OS operating system
Virus and malware removal
Linux environment
Network and server management
Troubleshooting and diagnosis
Microsoft windows and office
TCP/IP
Laptop servicing
System maintenance
LAN/WAN
Camera installation
IP camera setup
Equipment installation
Installation and repairs
Timeline
Desktop Support Junior Engineer
Ecdm Technology
09.2022 - 07.2026
University of Technology
High School Diploma