Gaurav Kumar Anand
Faridabad
Summary
Dynamic Customer Service Admin Specialist with a proven track record at Agilent Technologies, adept in SAP CRM and Excel modeling. Recognized for enhancing data integrity and generating leads that fueled revenue growth. Strong communicator and effective task prioritizer, committed to excellence in client relations and operational efficiency.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Admin Specialist
Agilent Technologies India Pvt. Ltd.
12.2020 - Current
- Managed customer master data, performing duplication checks and updates to ensure accuracy.
- Allocated tasks and prioritized requests according to SLA requirements.
- Conducted client meetings, efficiently handling partner and marketing communications.
- Generated leads for sales team, contributing to revenue growth.
- Matched and merged prospect accounts in SAP CRM to maintain data integrity.
- Utilized SAP CRM and SAP ECC for effective account management and linkage.
- Leveraged HANA and Spotfire for comprehensive reporting and analysis.
- Applied familiarity with registration tools like Delegated Admin.
Senior practitioner accounts payable specialist
IBM India Pvt. Ltd.
09.2018 - Current
- Vendor master data management – Vendor setup, update, vendor mark for deletion, Vendor block and unblock and resolving Vendor queries.
- Travel & expense auditing and Query management - Efficiently and effectively execute the auditing of expense reports ensuring adherence to company policy.
- Verify and approve electronically received expense reports in accordance with agreed service standards and ensuring compliance to T&E policy.
- Assist that T&E policy is accurate and up to date.
- Invoice processing.
- Process Trainer and Training SPOC for the process and responsible for updating SOPs, conducting regular PKTs.
- Worked as HR Catalyst for fun activities, CSR and Fun SPOC apart from the production.
- Corporate social responsibility SPOC.
Process Associate Sourcing Specialist
Genpact India Pvt. LTD.
07.2016 - 09.2018
- Contract Drafting such as Statements of Work, Amendments, Addendums, Change Orders, Non-disclosure Agreements.
- Managing day to day activities and to solve or escalate the key issue which will affect the performance of the operations.
- Effectively manage relationships, communications and collaboration with Global suppliers.
- Vendor Master Data management.
- Expediting the delivery of material to make sure the suppliers delivers the material within promised delivery time.
- Generate MS excel based daily status reports.
- Handling invoice disputes and resolving the same to make sure suppliers gets paid on time.
- SLA Management and governance, service levels and monitoring that the deliveries are on time.
- Actively communicate with the client as well as suppliers to ensure that delivery is as per the requirement.
- Awarded by Bronze category award for performance.
- Always participate in cultural activities.
Education
B.Com (Hons) -
Dyal Singh College, University of Delhi
Delhi01.2016
Intermediate -
CBSE Board Delhi
Delhi01.2013
High School -
CSE Board Delhi
Delhi01.2011
Skills
- Customer Master data Management
- Excel modeling and data management
- Vendor Master data management
- Contract and material management
- Accounts receivable and claims verification
- Customer query management
- Work allocation and follow-ups
- Power Query expertise
- SLA and MIS reporting
- SAP ERP, CRM, and ECC knowledge
- Presentation skills
- Microsoft Office proficiency
- SharePoint expertise
- Mendix and Mergent tools
Certification
- Worked on GSSC Portal, Knox Portal and SAP.
- Knowledge of ERP System (Enterprise Resource Planning) Module.
- Well versed with computers – Proficiency with PC systems and Microsoft Office software (MS- Excel, MS Word, MS PowerPoint), Outlook.
- Lean Trained and certified.
- Agile Trained.
Accomplishments
- Implemented lean idea in process which saves team’s processing time.
- Rewarded by Star team performer, Agilent talent hunt competition and many time Spot lite received.
Valid Passport
Yes
Linguistic
- English
- Hindi
Personal Information
- Date of Birth: 05/20/95
- Marital Status: Single
Strengths And Weaknesses
- High level of initiative
- Proactive approach
- Willingness to learn
- Keeping high standard of inter-personal relations
- Enthusiastic and creative
- Self Confidence
- Focused on my objectives
- Multi-tasking
- Loyal and efficient in my work
Personality Traits
- Passionate for initiating and facilitating continuous improvement
- Comprehensive problem solving and analytical skills
- Quick learner and ability to grasp new concepts
- Ability to produce quality results in pressure situations
- Effective and excellent communication skills
- Sincere & hard working
- Excellent leadership and team player skills - willingness to learn more
- Sports Enthusiast, Organizing Fun Events and Relationship Building
Timeline
Customer Service Admin Specialist
Agilent Technologies India Pvt. Ltd.
12.2020 - Current
Senior practitioner accounts payable specialist
IBM India Pvt. Ltd.
09.2018 - Current
Process Associate Sourcing Specialist
Genpact India Pvt. LTD.
07.2016 - 09.2018
B.Com (Hons) -
Dyal Singh College, University of Delhi
Intermediate -
CBSE Board Delhi
High School -
CSE Board Delhi
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