Rohit Anand
Customer Service Admin Specialist
Gurgaon
Summary
Dynamic Customer Service Admin Specialist with a proven track record at Agilent Technologies, excelling in the quote-to-cash process and enhancing customer relations. Skilled in SAP and audit reporting, I leverage analytical thinking and expert problem-solving to drive continuous improvement and ensure seamless invoicing, fostering positive client experiences.
Overview
8
8
years of professional experience
2
2
years of post-secondary education
5
5
Certifications
Work History
Customer Service Admin Specialist
Agilent Technolgies International Pvt Ltd
Gurgaon
08.2021 - Current
- Managing the quote - to - cash process, including reviewing customer PO's with terms and condtions,payment terms,entering sales orders in SAP, collaborating with overseas partners for faster delivery, interacting with customers.
- Promptly addressing invoice queries, facilitating smooth invoicing and positive customer relations.
- Proficiently review custom clearance documents for DDU orders and manage payment terms such as Letter of Credit.
- Implement proactive communication channels to track shipment statuses,keeping customers informed and minimizing inquiries.
- Cross trained in cash application process.
- Part of Internal Audit Team - Pre- Invoice & 33P.
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Championed the adoption of new software tools that streamlined workflows across multiple departments.
Process Developer
Genpact
Gurgaon
02.2017 - 07.2021
- Processing Non Trade invoice.
- Cross trained in Cash application process.
- Invoice extraction.
- Creation of Debit & Credit note in SAP
- Analyzing service contract & Quotation, Warranty, Bench and Trade service orders.
- Support to generate service confirmation for FSE.
- Drive the audit and arranging PKT session.
- Prioritized secure handling of sensitive customer information within processes, minimizing potential liability issues by proactively managing risk.
- Trained new employees on established processes, ensuring consistent performance across the team.
Education
B.com - Accounting And Finance
RSP Collage
Patna 03.2013 - 04.2015
Skills
Customer relations
Quality assurance
Team collaboration
Analytical thinking
Expert problem solving
Continuous improvement
order management
Audit reporting
Quote to cash process
Compliance monitoring
Stakeholder engagement
Accomplishments
Got promoted to Customer service specialist from ICA carrer.
Got Promoted Process Developer from Process Associate in Genpact.
Certification
Tabeau
Timeline
Kaizen
02-2025
Tabeau
01-2025
Business analytics with Excel
01-2025
Benifits of CI
08-2024
Customer Service Admin Specialist
Agilent Technolgies International Pvt Ltd
08.2021 - Current
Process Developer
Genpact
02.2017 - 07.2021
B.com - Accounting And Finance
RSP Collage
03.2013 - 04.2015