Rohit Anand
Customer Service Admin Specialist
Gurgaon
Summary
Dynamic Customer Service Admin Specialist with a proven track record at Agilent Technologies, excelling in the quote-to-cash process and enhancing customer relations. Skilled in SAP and audit reporting, I leverage analytical thinking and expert problem-solving to drive continuous improvement and ensure seamless invoicing, fostering positive client experiences.
Overview
8
8
years of professional experience
2
2
years of post-secondary education
5
5
Certifications
Work History
Customer Service Admin Specialist
Agilent Technolgies International Pvt Ltd
Gurgaon
08.2021 - Current
- Managing the quote - to - cash process, including reviewing customer PO's with terms and condtions,payment terms,entering sales orders in SAP, collaborating with overseas partners for faster delivery, interacting with customers.
- Promptly addressing invoice queries, facilitating smooth invoicing and positive customer relations.
- Proficiently review custom clearance documents for DDU orders and manage payment terms such as Letter of Credit.
- Implement proactive communication channels to track shipment statuses,keeping customers informed and minimizing inquiries.
- Cross trained in cash application process.
- Part of Internal Audit Team - Pre- Invoice & 33P.
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Championed the adoption of new software tools that streamlined workflows across multiple departments.
Process Developer
Genpact
Gurgaon
02.2017 - 07.2021
- Processing Non Trade invoice.
- Cross trained in Cash application process.
- Invoice extraction.
- Creation of Debit & Credit note in SAP
- Analyzing service contract & Quotation, Warranty, Bench and Trade service orders.
- Support to generate service confirmation for FSE.
- Drive the audit and arranging PKT session.
- Prioritized secure handling of sensitive customer information within processes, minimizing potential liability issues by proactively managing risk.
- Trained new employees on established processes, ensuring consistent performance across the team.
Education
B.com - Accounting And Finance
RSP Collage
Patna 03.2013 - 04.2015
Skills
Customer relations
Accomplishments
Got promoted to Customer service specialist from ICA carrer.
Got Promoted Process Developer from Process Associate in Genpact.
Certification
Tabeau
Timeline
Kaizen
02-2025
Tabeau
01-2025
Business analytics with Excel
01-2025
Benifits of CI
08-2024
Customer Service Admin Specialist
Agilent Technolgies International Pvt Ltd
08.2021 - Current
Process Developer
Genpact
02.2017 - 07.2021
B.com - Accounting And Finance
RSP Collage
03.2013 - 04.2015
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