GAURAV MALI
Sales Manager
Mumbai
Summary
I am a qualified and professional Hotelier with five years of experience in Property administration and Lead generation. Strong creative and analytical skills. Team player with an eye for detail.
Overview
12
12
years of professional experience
5
5
years of post-secondary education
1
1
Certification
4
4
Languages
Work History
MANAGEMENT TRAINEE
Cafe Coffee Day
01.2012 - 01.2013
- Started understanding job responsibilities of Café
Sales Associate
Expertsource Global Services Pvt Ltd
Mumbai
03.2015 - 10.2017
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Solved customer challenges by offering relevant products and services.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Business Owner/Operator
Hexagon Hospitality
Mumbai
10.2017 - 02.2021
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
- Fostered CRM initiatives by promoting environment of interpersonal communication and customer service.
- Conducted audit inspections and independent checks to verify parts and materials.
- Prepared bank deposits and handled business sales, returns and transaction reports.
Sales Manager
Expertsource Global Services Pvt Ltd
Mumbai
02.2021 - 03.2022
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Established and cultivated solid business relationships with new or existing customers.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
Sales Manager
Whitehat Jr Education Technologies
Mumbai
04.2022 - 09.2022
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Established and cultivated solid business relationships with new or existing customers.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
Sales Manager
Fitterfly Healthtech Pvt Ltd
Mumbai
09.2022 - Current
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Established and cultivated solid business relationships with new or existing customers.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
Education
Secondary - Liberal Arts And General Studies
SHM College
Mumbai 01.2008 - 04.2009
BACHELOR OF B.SC - H&HA
I.H.M. Goa
Goa 01.2009 - 04.2012
Skills
Driving SalesSocial Media MarketingFacebook ads and AdSenseLinkedIn Lead generationComputer LiteracyProperty Management ToolsStrong Communication
Sales processes
Business development and planning
Relationship building
Sales operation
Verbal and written communication
Certification
Highest revenue generater, Fitterfly healthtech pvt ltd- March 23
Timeline
Highest revenue generater, Fitterfly healthtech pvt ltd- March 23
03-2023
Sales Manager
Fitterfly Healthtech Pvt Ltd
09.2022 - Current
Sales Manager
Whitehat Jr Education Technologies
04.2022 - 09.2022
Sales Manager
Expertsource Global Services Pvt Ltd
02.2021 - 03.2022
Business Owner/Operator
Hexagon Hospitality
10.2017 - 02.2021
Sales Associate
Expertsource Global Services Pvt Ltd
03.2015 - 10.2017
MANAGEMENT TRAINEE
Cafe Coffee Day
01.2012 - 01.2013
BACHELOR OF B.SC - H&HA
I.H.M. Goa
01.2009 - 04.2012
Secondary - Liberal Arts And General Studies
SHM College
01.2008 - 04.2009