Gaurav Maruti Kende
Pune
Summary
Restaurant professional with extensive experience in operations oversight and team leadership. Achieved significant improvements in guest satisfaction through effective problem-solving and quality control measures. Proficient in inventory management and training, contributing to a high-performance culture that drives operational success.
Overview
14
14
years of professional experience
Work History
Senior Assistant Restaurant Manager
The Sassy Spoon
Pune
06.2026 - Current
- Resolved customer inquiries while delivering exceptional service support.
- Managed customer complaints professionally to preserve positive guest relationships.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Established strong relationships with guests and employees through effective communication skills.
- Optimized profits by controlling food, beverage and labor costs.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Assistant Restaurant Manager
FOO Restaurant
Pune
10.2024 - Current
- Contributed to restaurant preparations before opening day, ensuring all aspects were ready for operation.
- Oversaw daily operations and led service standards to ensure consistent guest satisfaction and high-quality dining experiences.
- Resolved guest complaints promptly to enhance guest satisfaction experience.
- Took immediate responsibility for issues and found effective solutions for swift resolution.
- Implemented health and safety regulations to maintain a safe dining environment.
- Ensured compliance with health and safety regulations.
- Prepared and analyzed daily and monthly reports, including business analysis, inventory, licensing, and training trackers, to inform operational decisions.
- Assisted in recruiting, training, and scheduling staff members.
- Counseled and disciplined staff to uphold compliance standards and meet performance requirements, fostering a culture of accountability.
Restaurant Supervisor
Oak and Smoke
Kuwait
01.2024 - 08.2024
- Managed front-of-house operations, staff performance and guest service quality.
- Supervised daily opening and closing procedures, ensuring equipment readiness and accurate cash drawer verification.
- Resolved customer complaints regarding food quality or service issues, enhancing guest satisfaction through prompt and courteous service.
- Trained new employees on restaurant policies and procedures.
- Trained and mentored new team members on service standards and procedures.
- Conducted regular staff meetings, fostering open communication and addressing team concerns to improve overall service quality.
- Updated computer systems with new pricing and daily food specials.
- Performed cashiering duties during peak periods and in the absence of other staff members.
Senior Restaurant Supervisor
Baker Spice
Kuwait
10.2019 - 10.2022
- Supervised daily activities to ensure seamless operations and enhance guest experience.
- Managed payroll records, budgets, cash handling processes, and financial reports to maintain financial accuracy.
- Compiled daily and monthly financial reports, including menu engineering and petty cash tracking, to support budgeting decisions.
- Resolved customer complaints with effective communication and problem-solving skills.
- Maintained compliance with health and safety regulations in all areas of operations.
- Oversaw inventory management, including ordering and stock control, to optimize stock levels and reduce waste.
Guest Service Supervisor
7apple Resorts
Lonavala
06.2018 - 05.2019
- Supervised guest service staff to ensure quality customer experiences.
- Engaged with guests daily, delivering friendly service and efficiently addressing their needs.
- Managed guest inquiries and resolved issues promptly and effectively.
- Managed guest services and resolved operational issues to enhance guest satisfaction.
Guest Service Associate/Captain
Citrus Resorts
Lonavala
03.2013 - 06.2018
- Led guest service teams, enhancing communication and hospitality standards to improve guest satisfaction.
- Cleaned and organized cutlery and crockery, ensuring readiness for service.
- Organized and maintained back area, supporting seamless operations.
Education
Bachelor of Hotel Management -
Sunrise University
Alwar01-2017
Higher Secondary Certificate -
BSEMBG
01-2009
Secondary School Certificate -
NBED
Pune01-2007
Skills
- Food and beverage operations
- Beverage operations
- Banquet management
- Menu planning
- Inventory management
- Quality control
- Service quality control
- POS system
- Team leadership
- Training and mentoring
- Beverage sales
- Operations oversight
- Performance enhancement
- Problem solving
- Operations management
Hobbies and Interests
- Travelling
- Photography
- Music
- Reading
- Fitness
- Cricket
- Carom
- Volleyball
Languages
- Marathi
- English
- Hindi
Timeline
Senior Assistant Restaurant Manager
The Sassy Spoon
06.2026 - Current
Assistant Restaurant Manager
FOO Restaurant
10.2024 - Current
Restaurant Supervisor
Oak and Smoke
01.2024 - 08.2024
Senior Restaurant Supervisor
Baker Spice
10.2019 - 10.2022
Guest Service Supervisor
7apple Resorts
06.2018 - 05.2019
Guest Service Associate/Captain
Citrus Resorts
03.2013 - 06.2018
Bachelor of Hotel Management -
Sunrise University
Higher Secondary Certificate -
BSEMBG
Secondary School Certificate -
NBED