Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Mohan Shrestha

Mohan Shrestha

Sarjapura

Summary

Dynamic Senior Assistant Restaurant Manager at Lenexis Foodworks Pvt Ltd, recognized for enhancing customer satisfaction and streamlining operations. Expert in inventory management and strong organizational skills led to increased profitability. Proven ability to train and develop staff, fostering a collaborative environment that drives performance and achieves business objectives.

Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.

Overview

3
3
years of professional experience

Work History

Senior Assistant Restaurant Manager

Lenexis Foodworks Pvt Ltd
12.2024 - Current
  • Developed and managed employee schedules, balancing individual requests and requirements with business needs.
  • Used data processing and statistical software to process large amounts of data and paperwork.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
  • Acquired product and service knowledge to provide solutions to customers.
  • Greeted guests in with friendliness and professionalism.
  • Worked closely with management to provide effective assistance for specific aspects of business operations.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Increased customer service success rates by quickly resolving issues.
  • Increased profitability and productivity by minimizing downtime and streamlining quality control procedures.
  • Managed data and correspondence to secure information across complex landscapes of organizational departments.

Apprentice Manager

California Burrito Mexican Grill Pvt LTd
12.2022 - 11.2024
  • Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
  • Handled day-to-day customer or client questions via telephone or email.
  • Gained knowledge of company policies, protocols and processes.
  • Acted with integrity, honesty, and knowledge to promote culture of company.
  • Assisted with onboarding of new employees by providing training and development resources.
  • Used company reports to analyze sales, gross profit and inventory activities.
  • Described product to customers and accurately explained details and care of merchandise.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Managed senior-level personnel working in marketing and sales capacities.

Education

10+ - Geography

Defodil English Medium School
Uriyamghat, Golaghat, Assam
03.2019

Skills

  • Meeting facilitation
  • Strong organization
  • Mail distribution
  • Expense reporting
  • Office equipment troubleshooting
  • Expert in type software
  • Inventory management
  • Client interaction
  • Office equipment operation
  • Record keeping
  • Billing and coding
  • Production leadership
  • Data entry
  • Accounting support
  • Verbal and written communication
  • Task prioritization
  • Problem-solving

Languages

English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)

Timeline

Senior Assistant Restaurant Manager

Lenexis Foodworks Pvt Ltd
12.2024 - Current

Apprentice Manager

California Burrito Mexican Grill Pvt LTd
12.2022 - 11.2024

10+ - Geography

Defodil English Medium School

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Mohan Shrestha