Gaurav Marwah
New Delhi
Summary
Results-driven professional with strong skills in operational analysis and process improvement. Proven ability to enhance workflow and boost customer satisfaction through effective communication and strategic planning.
Overview
5
5
years of professional experience
Work History
Assistant Manager
MJS BIDKARO
New Delhi
05.2021 - Current
- Coordinated daily operations to ensure smooth workflow and efficiency.
- Collaborated with other teams within the organization to ensure smooth functioning of day-to-day operations.
- Directed workflow by assigning tasks to team members based on their skillset and availability.
- Evaluated current business practices and identified opportunities for process improvement.
- Developed strategies for improving customer satisfaction ratings.
- Assisted in resolving customer inquiries and issues effectively.
Senior Executive Operations
Cardekho
New Delhi
12.2024 - 05.2025
- Analyzed operational processes to identify areas for improvement.
- Evaluated existing business procedures and developed new solutions to enhance productivity.
- Maintained up-to-date knowledge of industry trends and best practices in order to recommend changes that would benefit the organization's operations.
- Identified opportunities for process automation utilizing appropriate technologies.
- Analyzed and monitored daily operations to identify areas of improvement.
Assistant Operations Manager
MJS BIDKARO
New Delhi
02.2021 - 12.2024
- Assisted in managing daily operations and workflow efficiency.
- Supported implementation of operational policies and procedures.
- Analyzed operational data to identify areas for improvement.
- Facilitated communication between departments to enhance collaboration.
- Addressed customer inquiries promptly and effectively resolved any complaints or disputes.
- Ensured that all operational tasks were completed within established timeframes.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Education
Bachelor in Computer Applications - Computer And Information Systems
Jamia Hamdar
New Delhi04-2019
High School Diploma -
Guru Harkrishan Public School
New Delhi 05-2016
Skills
- Operational analysis
- Process improvement
- Workflow management
- Customer satisfaction
- Data analysis
- Team collaboration
Languages
Hindi
First Language
English
Intermediate (B1)
B1
References
References available upon request.
Timeline
Senior Executive Operations
Cardekho
12.2024 - 05.2025
Assistant Manager
MJS BIDKARO
05.2021 - Current
Assistant Operations Manager
MJS BIDKARO
02.2021 - 12.2024
Bachelor in Computer Applications - Computer And Information Systems
Jamia Hamdar
High School Diploma -
Guru Harkrishan Public School