Ritish Kumar
Bangalore Urban
Summary
Mid-level manager with 16 years of experience in strategic planning and operational optimization. Proven track record in team development and process improvement, resulting in enhanced productivity. Expertise in industry trends and effective communication to identify and address areas for improvement.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Assistant Manager
Startek
Bengaluru
10.2024 - Current
- Analyzed data trends to inform management decisions on operational strategies.
- Collaborated with management on developing strategic plans for achieving business goals.
- Led team meetings to streamline workflows and improve communication.
- Coordinated training programs to facilitate effective onboarding for new employees.
- Collaborated with cross-functional teams to support organizational objectives and projects.
- Coordinated with other departments to ensure smooth flow of operations.
- Resolved conflicts between team members in an effective manner.
- Conducted regular performance reviews for employees to identify areas of improvement.
Operations Manager
TATWA Technologies Ltd.
Bhubaneswar
08.2022 - 12.2023
- Handled outbound process where agents explained credit card features and generated leads for Bank Bazar.
- Managed daily operations to ensure smooth workflow across departments.
- Supervised team performance and provided training for skill development.
DIP-Manager
SBI Cards
Bhubaneswar
06.2022 - 08.2022
- Executed backend tasks for SBI Credit Card processing systems.
- Led cross-functional teams to enhance customer service processes and improve client satisfaction.
- Developed strategic plans to drive business growth and meet market demands effectively.
Assistant Manager
IDBI INTECT PVT LTD
Kolkata
11.2020 - 05.2022
- Developed and implemented strategies to maximize customer satisfaction.
- Conducted performance reviews to identify improvement areas and developed targeted action plans.
- Supervised operations staff to ensure compliance with company policies and enhance operational effectiveness.
- Developed systems and procedures to improve operational quality and team efficiency.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Facilitated collaboration between departments by establishing clear communication channels.
- Increased profit by streamlining operations.
- Implemented quality control systems that boosted overall product consistency and reliability.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Developed robust contingency plans to ensure business continuity during unforeseen disruptions.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Process: Uco Bank. Products Handled: Currently handing Uco Bank Phone Banking Customer service, Outbound & Email Services.
Assistant Manager
Teleperformance
Kolkata
05.2014 - 12.2017
- Process: Uco Bank. Products Handled: Currently handing Uco Bank Phone Banking Customer service. Previous Process: Ananya Process. Products Handled: It is an outbound process catering to Healthcare Campaign in the State Of Bihar.
- Managed daily operations and staff scheduling for efficient workflow.
- Coordinated training sessions for new hires to enhance team performance.
- Developed process improvements to streamline customer service interactions.
Education
Diploma in Business Management - Business Management
ICFAI
Bhubaneswar05.2015
GNIIT - Computational Science
NIIT
Bhubaneswar10.2005
Bachelor of Science - Zoology
Utkal University
Odisha05.2002
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Skills
- Project management
- Client management
- Performance management
- Process improvement
- Operational analysis
- Results-driven mindset
- Team-oriented collaboration
- Client facilitation
- Public relations
- Analytical thinking
- Troubleshooting techniques
- Team building
- Interpersonal communication
- Team building
Certification
LEAD Certification, Teleperformance, 2018
Languages
- Bengali
- Oriya
- Hindi
- English
Personal Information
- Date of Birth: 05/28/82
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Awards
- Best Assistant Manager, Teleperformance (Uco & Ananya Project)
- Employee Of The Year, Startek, 2024-25
Hobbies and Interests
- Listening To Music
- Watching Action Movies
- Cooking
Projects
Lead Project on Fatal Error Reduction (Uco Bank), 04/01/18 - 07/01/18, Fatal Error Reduction For Uco Bank Inbound Voice Process.
Disclaimer
I, Ritish Kumar, hereby declare that the information contained herein is true and correct to the best of my knowledge and belief.
Father's Name
Mr. Narayan Behera
Professional Highlights
Trained on Six Sigma concept.
Timeline
Assistant Manager
Startek
10.2024 - Current
Operations Manager
TATWA Technologies Ltd.
08.2022 - 12.2023
DIP-Manager
SBI Cards
06.2022 - 08.2022
Assistant Manager
IDBI INTECT PVT LTD
11.2020 - 05.2022
Assistant Manager
Teleperformance
05.2014 - 12.2017
Diploma in Business Management - Business Management
ICFAI
GNIIT - Computational Science
NIIT
Bachelor of Science - Zoology
Utkal University