Gaurav Panchal
Lucknow
Summary
Highly experienced Senior Unit Manager with a proven track record of driving business growth and success. Skilled in developing and executing strategies for improving operational efficiency, customer satisfaction, and financial performance.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior Unit Manager
Future generali total india insurance
Lucknow/Varansi
12.2023 - Current
- Manage and develop the existing channels.
- Recruit Sales Officers (Off-roll and On-Roll as per the manpower requirement & budget).
- Ensure achievement of desired productivity per Sales officer.
- Regularly monitor and control cover notes.
- Achieve top line and bottom line targets through channel.
- Provide end-to-end solutions to customers, ensuring that service level commitments are met.
- Conduct Periodic training sessions for team members.
- Understand Insurance Products.
- Client Acquisition and Retention Skills.
Chief Sales Consultant-NRI Sales
Policybazaar.com broking insurance PVT LTD
Gurgaon
06.2018 - 11.2023
- Participated in regular training sessions on new products, services, and industry trends.
- Supported the manager in developing plans for future projects, initiatives and objectives.
- Lead a high-performing NRI sales team of 10+ members, providing guidance, training, and mentorship to met individual and collective sales goals.
- Awards- many times employee of the month and employee of the quarter.
- Developed and maintained relationships with clients to increase sales revenue.
- Analyzed customer needs and preferences to recommend appropriate products.
- Provided detailed product information to customers, including features, prices, and availability.
- Generated daily reports on sales activities for management review.
- Adhered to company initiatives and achieved established goals.
- Created customized presentations for potential customers based on their requirements.
Customer Service Executive
Aegis PVT LTD
Lucknow
07.2015 - 06.2016
- Provided prompt and courteous service to customers via phone, email, and chat.
- Resolved customer complaints in a timely manner while maintaining professional attitude.
- Assisted with customer inquiries related to product information, order status, returns and exchanges, billing issues and more.
Education
MBA - Finance & Sales And Marketing Education
BIET Jhansi
Jhansi (UP)05-2018
B.com - Sales And Marketing Education
BNV Degree College
Rath, Hamirpur(UP)06-2015
Intermediate - PCM
BNV Inter College
Rath, Hamirpur (UP)05-2012
Highschool - Science
BNV Inter College
Rath, Hamirpur (UP)04-2009
Skills
- Sales management
- Corporate Communications
- Employee Supervision
- Staff Training and Development
- Budget Planning & Development
- Team building
- Time Management
- Key Performance Indicators
- Behavioral Management
Accomplishments
- Employee of quarter.
- Awarded for highest sales achievement.
Certification
- Insurance sales and services certificate from National Insurance Academy.
- Certificate of DCPA.
Languages
Hindi
First Language
English
Proficient (C2)
C2
Timeline
Senior Unit Manager
Future generali total india insurance
12.2023 - Current
Chief Sales Consultant-NRI Sales
Policybazaar.com broking insurance PVT LTD
06.2018 - 11.2023
Customer Service Executive
Aegis PVT LTD
07.2015 - 06.2016
MBA - Finance & Sales And Marketing Education
BIET Jhansi
B.com - Sales And Marketing Education
BNV Degree College
Intermediate - PCM
BNV Inter College
Highschool - Science
BNV Inter College
- Insurance sales and services certificate from National Insurance Academy.
- Certificate of DCPA.
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