Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

GAURAV PATHAK

Product Support Executive
Gurgaon

Summary

Results-driven IT professional with over five years of experience as an Executive in the Digitization Team. Specializes in digital transformation and streamlining telecom processes into digital workflows. Skilled in business requirement analysis, feature gathering with development teams, and executing manual, functional, and UAT testing. Focused on test case preparation, defect identification, and ensuring software solutions meet business needs.

Overview

1
1
Certification
9
9
years of professional experience

Work History

Executive – Digitization Team (Off-roll)

Airtel
01.2020 - Current
  • Digitization of offline telecom business processes into system-driven workflows.
  • Collaborated with stakeholders to align business goals with operational capabilities.
  • Business requirement analysis and coordination with software development teams.
  • Functional testing and User Acceptance Testing (UAT).
  • Developed strategic initiatives that improved customer engagement and retention rates.
  • Post-implementation testing and production validation support.

Technical & Operations Roles

Yashi
04.2017 - 01.2020
  • (Network Engineering | Application Support | Digital Operations)
  • Worked in network operations and application support roles with exposure to system workflows.
  • Coordinated with technical teams for issue analysis, troubleshooting, and user support.
  • - Built a strong foundation in process-driven and technology-enabled environments.

Education

Bachelor of Technology (B.Tech) -

Rajasthan Technical University
Kota, Rajasthan
01-2016

Skills

Digital Transformation

Digital Strategy

Process Improvement

Workflow optimization

Project coordination

Test management

Software testing

Issue resolution

Stakeholder Engagement

Project coordination

Certification

Automation Tester Blueprint with JAVA (2023 Edition)

Timeline

Executive – Digitization Team (Off-roll)

Airtel
01.2020 - Current

Technical & Operations Roles

Yashi
04.2017 - 01.2020

Bachelor of Technology (B.Tech) -

Rajasthan Technical University
GAURAV PATHAKProduct Support Executive