Gaurav Patil
Mumbai
Summary
Customer-focused and knowledgeable Service Advisor with a strong background in the automobile industry with 5+ years of experience. Committed to providing exceptional service, accurate vehicle assessments, and building strong customer relationships. Seeking to contribute my expertise to reputable automobile company as a Service Advisor.
Overview
6
6
years of professional experience
Work History
Service Advisor
KIA (SHAW KIA)
Santacruz
11.2023 - Current
- Greets customers in a timely, friendly manner, and obtains vehicle information
- Writes up customer's vehicle problems accurately and clearly on repair order
- Refers to service history, inspects vehicle, and recommends additional service needed.Checks on progress of repair throughout the day
- Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed
- Reviews repair orders to ensure that work is completed and additional work and authorization is noted
- Closes repair order accurately.Maintains high customer satisfaction standards
- Handles telephone inquiries regarding appointments and walk in.
Service Advisor
Maruti Suzuki (Shivam Autozone)
Andheri
08.2021 - 09.2023
- Greeted customers warmly and assessed their service needs, ensuring a positive service experience from start to finish
- Conducted through vehicle inspections and accurately diagnosed issues, providing clear explanations to customers
- Recommended necessary repairs and maintenance services, prioritizing safety and optimizing vehicle performance
- Collaborated with technicians to schedule repairs efficiently and provide timely updates to customers
- Resolved customer complaints and issues promptly, striving to exceed customer expectations.
Service Technician
Maruti Suzuki (Vitesse Ltd)
Prabhadevi, Mumbai
04.2019 - 04.2020
- Keeps equipment available for use by inspecting and testing vehicles and completing preventive maintenance such as engine tune-ups, oil changes, and tire rotations.
- Maintains vehicles’ functional condition by listening to operator complaints and conducting inspections. Repairs mechanical and electrical system malfunctions and replaces parts and components.
- Verifies vehicle serviceability by conducting test drives, adjusting controls, and updating systems.
- Keeps shop equipment operating by following operating instructions, troubleshooting breakdowns, and preventive maintenance.
- Contains costs by keeping track of warranties and evaluating service and parts options.
- Accomplishes maintenance and organization mission by completing related results as needed.
Service Advisor
Royal Enfield (Unison Autoobiles)
Borivali, Mumbai
08.2018 - 03.2019
- Interacting with customers, understanding their service requirements, and providing personalized recommendations and solutions.
- Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Effectively communicated with clients, providing updates on service progress and estimated turnaround times.
- Conducted thorough inspection of vehicles, identifying any additional service requirements and providing detailed explanation to customers.
- Demonstrated in-depth knowledge of Royal Enfield products, warranties and service packages to enhance customer satisfaction and loyalty.
- Addressed customer feedback and concerns with empathy and professionalism, working towards swift resolutions and exceeding exceptions.
Education
Diploma in Automobile Engineering -
Pillai's Institute of Technology
06-2018
HSC -
Ismail Yousuf College
06-2015
SSC -
Smt Surajba Vidya Mandir
06-2013
Skills
- Strong knowledge of automotive systems and repairs
- Accurate vehicle diagnosis and assessment
- Exceptional customer service and communication skills
- Effective problem-solving and conflict resolution abilities
- Ability to work in a fast-paced and dynamic environment
Projects
Forced Induction Using Turbocharger in Motorcycles/Gasoline Engines Using Turbocharger in motorcycles to enhance the efficiency and power output from small capacity engines used in motorcycles in India which reduced the emission as well as increases the efficiency of motorcycles.
Accomplishments
- Received Certificate For Employee Of The Month from KIA for winning the title of "BEST ADVISOR"
Timeline
Service Advisor
KIA (SHAW KIA)
11.2023 - Current
Service Advisor
Maruti Suzuki (Shivam Autozone)
08.2021 - 09.2023
Service Technician
Maruti Suzuki (Vitesse Ltd)
04.2019 - 04.2020
Service Advisor
Royal Enfield (Unison Autoobiles)
08.2018 - 03.2019
Diploma in Automobile Engineering -
Pillai's Institute of Technology
HSC -
Ismail Yousuf College
SSC -
Smt Surajba Vidya Mandir
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