Summary
Overview
Work History
Education
Skills
Tools
Projects
Certification
Timeline
Generic

Gaurav Pradhan

Bangalore

Summary

Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills with a demonstrated history [8+ years] of success in professional services and operations. Skilled in collaborating with cross-functional teams to identify training needs, optimize processes, and drive strategic initiatives. Proven ability to maximize margins, streamline operations, and enhance customer satisfaction. Adept at leveraging technology and analytical insights to achieve business objectives.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Business Process Anaylst – II

Broadcom
10.2023 - Current
  • Collaborated with Multi functional team for UAT testing for new LMS tools[ Edubrite , Docebo , Cornerstone],while also providing ideas for enhancements & removal of redundant functions for better user experience.
  • Assisted in streamlining Ticketing system & ELS submission by RPA by compiling the challenges & requesting & UAT testing the end product which resulted in an overall reduction in TAT by 15%.

Business Analyst – II [Professional Services]

VMware Software India Private Ltd.
07.2023 - 10.2023


  • Facilitated development training via WDP, TTT & Cost Relief Training programs by collaborating with Program Managers to upskill the students & Trainers to catch unto the market standards.
  • Responsible for annual renewals for external trainers/Partners SOW, PO , WO ,while persuading to the best pricing agreeable to Vendors & Organization.
  • Managed vendor expense reports with meticulous attention to detail and thorough verification.

Business Analyst – I [Professional Services]

VMware Software India Private Ltd./Broadcom
04.2020 - 07.2023
  • Collaborated with cross functional ANZ/INDIA GSD stakeholders acting as a Program Manager to identify, plan, align, and address training needs
  • Operationally spearheaded the Pilot program for Free VILT with ELS[Enterprise Learning Subscription],overseeing a total of 21.47 million booking TCV for APJ, enabling Sales & Sales support to overachieve the forecasted value by 101%, which resulted in 10% YoY increase in TCV from FY23 to FY24
  • Scheduled and coordinated training sessions for Partners[VATC/VERP],Customers & Key accounts ensuring organizational margin targets and operational success margin of >50%
  • Optimized timely booking of orders from various channels by liaising with Booking team maintaining accuracy >95% to ensure smooth revenue flow for 3 consecutive FY for APJ region.

Senior Operations Specialist[Professional Services]

Oracle India Pvt. Ltd.
08.2016 - 04.2020
  • Orchestrating the Order flow as per QTO workflow for Oracle University, performing the booking and revenue recognition activities, while coordinating with physical & virtual teams to achieve the same.
  • Facilitated Partners[OAEP/OAEC/Global key accounts] & direct customers to resolve a wide array of training & booking request, resulting in maximizing the margins while managing all the logistical requirement.
  • Served as SPOC for UAT performance testing of enhancements & migration of LMS tools to cloud, resulting in improvement of TAT by 15%
  • Administered more than 3 FY to overseeing & orchestrating booking worth over 2.5 million & maintaining the accuracy over 96%.

Senior Executive, Operations

AEGIS LTD
04.2015 - 08.2016
  • Responsible for Inbound B2C Sales/Services for AMER Clients while maintaining CSAT level of 95% with an AHT less than 10 mins. .
  • Responsible for Upsell/Cross-sell by penetrating customer's requirements exhibiting utmost ethical business standards.
  • Achieved monthly targets of 98% for consecutive months, hence aligned to additional product line of much extensive products sales/service sets in a higher revenue eccentric team.

Education

Graduated -

DBIT[B.E[Computer Sc.]]
Bangalore, KA

Graduated -

Oxford Public School[HSC[PCM]]
Ranchi, JH
2008

Graduated -

Shyamli[SSC]
Ranchi, JH
01.2006

Skills

  • Project Management
  • Vendor Management
  • Project Coordination
  • Training and Development
  • Stakeholder Management
  • Operation Excellence
  • Strategic Planning
  • Risk Analysis and Management
  • Forecasting and planning
  • User Acceptance Testing

Tools

  • Collaborative Tools – Slack ,Teams, Zoom, Sharepoint, One Drive , Google Workspace.
  • LMS – Oracle Learning Management, Vmware learning, Saba, Edubrite , Docebo, Cornerstone.
  • Raising/Approving PO/PR – Coupa, SAP concur.
  • Ticketing & Account Management tools – OSVC, AMS, SFDC, Wolken.
  • Booking System – Oracle EBS.
  • MS office tools.

Projects

  • Successfully completed Individual Project [End to End Mapping],which was focused to annunciate role & responsibilities of QTO Stakeholders,& also educate them on the Process Workflow [Oracle].
  • Played role of a key contributor for projects like ; [ Oracle]
  • [1][Input Quality] - Focused in improving the quality of incoming requests.
  • [2][Process Standardization] - Focused on Standardization of QTO process across all regions.
  • [3][We are Global] – Focused on bridging the gap across APAC,EMEA & NAMER region[Global], by understanding the business practices & exceptions to achieve round the clock support to the stakeholders.
  • Played role of a key contributor for projects like ;[ VMware/Broadcom]
  • [1][RPA Input Quality] - Focused in improving the quality of incoming requests & automation of repetitive incoming requests.
  • [2][Process Documentation Delivery Services] - Focused on Streamlining of Regional service delivery by inculcating best process across all APJ regions.

Certification

  • Vmware Digital Business Transformation - Issued on Aug 2020.
  • Microsoft Fundamental AI Concepts - Issued on Dec 2023.
  • Introduction to Generative AI - Issued on Dec 2023.
  • Generative AI Fundamentals - Issued on Dec 2023.

Timeline

Business Process Anaylst – II

Broadcom
10.2023 - Current

Business Analyst – II [Professional Services]

VMware Software India Private Ltd.
07.2023 - 10.2023

Business Analyst – I [Professional Services]

VMware Software India Private Ltd./Broadcom
04.2020 - 07.2023

Senior Operations Specialist[Professional Services]

Oracle India Pvt. Ltd.
08.2016 - 04.2020

Senior Executive, Operations

AEGIS LTD
04.2015 - 08.2016

Graduated -

DBIT[B.E[Computer Sc.]]

Graduated -

Oxford Public School[HSC[PCM]]

Graduated -

Shyamli[SSC]

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Gaurav Pradhan