Gaurav Raheja
Category Manager E-Commerce
Bandra West
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
2025
2025
years of professional experience
2030
2030
years of post-secondary education
3
3
Languages
Work History
Manager – E- Business –Travel Gear Category
Victorinox India Pvt Ltd
6 2023 - Current
- Leading and managing the Travel Gear E-commerce Business of INR 10cr
- Made strategies to increase sales on various E-commerce platforms like Amazon, Flipkart, Tata Click Luxury etc
- And achieved year on year growth of 14% for the period June 2023 to June 202
- Campaign Management to formulate campaign approach to help deliver the campaign performance as aligned to brand objective on Amazon & Flipkart
- Optimizing the campaign bids and search on day-to-day basis to avoid the spend spillage to control cost of the advs in order to sale maximum in minimum cost
- Formulated strategies for Amazon Ads which helped to increase the Return on Advertising Spends (ROAS) from 3% to 5% year on year
- Performed analytics for Travel Gear and Home Category which helped to reduce returns by 2% year on year and decreased the out-of-stock rate by 6%
- Initiated business with Jio Mart and Blink it for Travel gear category
- Initiated strategic partnerships with social media influencers to increase sales and visibility
- Made strategies to increase GV’s on Amazon by 10% for Top SKU’s
- Negotiated with dealers and took strategic decisions to reduce dealer margin by 5%
Student Experience Manager – Customer Success
Upgrad Education Private Limited
03.2021 - 05.2023
- Company Overview: Mumbai
- Leading a team of Student mentors to ensure learning success of more than 4000 students
- Providing customer support to students and learners pursuing degree and diploma courses from institutions like IIM – Kozhikode, NMIMS, IIIT -B, Liverpool John Moores University and Loyola Institute of Business Administration
- Referral Lead generation from current customer base, generating quarterly income of 30 lakhs from referrals
- Trained new joiners in effective lead generation strategies
- Ensured highest standards of customer satisfaction with team CSAT scores of above 97% and team quality scores of above 95%
- Ensuring SLA maintenance at above 95%
- Mumbai
Sales Manager
White Hat Education Technology Pvt. Ltd.
03.2020 - 12.2020
- Selling of Coding classes to international prospects mainly from US and Canada
- Generating additional income through references from existing customers
- Upgrading the current customers to higher packages
- Achieving weekly targets of INR 5,25,000
- Overall Sales achievement of INR 1,50,00,000 in 9 months
- Mentoring the junior members and new joiners in the team
Assistant Manager / Team Leader – Category Analytics and Merchandising Operations
Future Retail India Limited
04.2018 - 10.2019
- Assisting the President of Food business in Assortment planning
- Managing MDM team of 20 members for both large and small format stores catering to listing and mapping of SKU for more than 1200 stores
- Ensuring accurate attributes and hierarchy is maintained in SAP and reporting systems
- Analyzing the assortment according to geographies and catchments and maintaining the same in the MIS reporting system
- Analyzing new trends in the FMCG space
- Managing the new product introduction team for both large and small format stores
- Analyzing the fill rate issues for focus categories
- Proficiently used systems like MMS, ARS, Manthan and SAP
Assistant Manager– Analytics – Merchandising
Hypercity Retail India Limited
11.2016 - 03.2018
- Analyzed and corrected parameters of automated replenishment system which helped in overall availability and increase in margin by 0.5%
- Worked on analysis for ageing stock for merchandising head which helped in liquidation of ageing inventory by 70% for the period of 1st May 2017 to 31st July 2017
- Creation of exception reports for analyzing different parameters that affect the business which helped in improving availability of top sellers from 74% to 92%
- Analyzed daily, weekly and monthly performance metrics for merchandising head
- Developed reports to compare budget and actual results for business process managers
Merchandiser / Key account Executive – Travel Gear
Victorinox India Pvt. Ltd.
05.2015 - 11.2016
- Managed Merchandising and stock replenishment for Exclusive Brand Outlet – Gute Reise while maintaining the availability of Top Sellers as more than 95% which resulted in an increase in overall sales for Gute Reise stores by 32%
- Modern Trade Division Replenishment to clients ensuring fill rate of more than 80% resulting in increase in sales by 67% YOY
- Initiated product development with principal supplier resulting in new product introductions for corporate sales and ecommerce business which added to 24% of overall sales
- Worked on ageing inventory by moving stocks from stores with low sell through to stores with higher sell through which resulted in reduction of ageing inventory by 63%
- Managed replenishment for 115 General Trade stores across India for Travel Gear division
- Analyzing the market trends and discussing the same with vendors to develop products suiting the market requirement
- Managed customer complaints and grievances for Travel Gear division
Brand Manager
Maanit Jewels
08.2013 - 03.2015
- Analyzing and deciding on target Markets and developing new products for the target markets
- Aided increase sales by 26% by assisting in developing and establishing the dealer network
- Worked on increasing sales of core products by 16% by devising effective promotion strategies
- Produce and support existing Margin, Sales and trend analysis reports and processes
- Organizing exhibitions to promote new products
Sr. Business Analyst
Deutsche Bank Center
03.2008 - 08.2013
- Monitored and analyzed the Quarterly, Monthly, Weekly & Daily Metrics/Report in MS-Excel for top management
- Analyzed data for anomalies and trends utilizing pivot tables to implement solutions pertaining to the effectiveness and efficiency of the organization's internal processes
- Design new matrix and prepared reports to monitor and forecast Trends
- Daily responding to stakeholder queries regarding the process
- Generate timely and accurate reports for analysis and creating MIS/Dashboard report and presenting it to the concern Department
- Scheduled weekly/daily calls with stakeholders to discuss for process improvement
- Managed operations production issues and escalated any issues that were high priority
- Responsible for completing all the Process activity within stipulated time frame
- Extracting the supplier information from Lotus Notes & updating it in CITRIX application
- Selected to present to and train multiple groups
Management Trainee
Home Solutions Retail India Ltd.
12.2006 - 01.2008
- Sourcing of new products for the furniture department to increase sales by 18% and margin by 2%
- Working with the existing vendors to create new products for the target market
- Finalizing terms of delivery and payments with the vendors
- Ensuring delivery of goods to the warehouse on time
- Analyzing the product suitability according to the location and customer preferences
- Managing stock in the warehouse to always ensure availability of products especially top sellers
Education
Certification in Leadership and Management in New Age Business -
The Wharton School
Post-Graduation Diploma - Planning & Entrepreneurship
The Indian Institute Of Planning and Management
05.2005 - 05.2007
Bachelor of Commerce - undefined
MMK College / Maharashtra Board
06.1999 - 03.2004
Skills
Team Leadership
Operations Management
Strategic Planning
Performance Management
Category Management
Business Development
Business Analytics
Timeline
Student Experience Manager – Customer Success
Upgrad Education Private Limited
03.2021 - 05.2023
Sales Manager
White Hat Education Technology Pvt. Ltd.
03.2020 - 12.2020
Assistant Manager / Team Leader – Category Analytics and Merchandising Operations
Future Retail India Limited
04.2018 - 10.2019
Assistant Manager– Analytics – Merchandising
Hypercity Retail India Limited
11.2016 - 03.2018
Merchandiser / Key account Executive – Travel Gear
Victorinox India Pvt. Ltd.
05.2015 - 11.2016
Brand Manager
Maanit Jewels
08.2013 - 03.2015
Sr. Business Analyst
Deutsche Bank Center
03.2008 - 08.2013
Management Trainee
Home Solutions Retail India Ltd.
12.2006 - 01.2008
Post-Graduation Diploma - Planning & Entrepreneurship
The Indian Institute Of Planning and Management
05.2005 - 05.2007
Bachelor of Commerce - undefined
MMK College / Maharashtra Board
06.1999 - 03.2004
Manager – E- Business –Travel Gear Category
Victorinox India Pvt Ltd
6 2023 - Current
Certification in Leadership and Management in New Age Business -
The Wharton School
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