Animal Welfare, Books, Yoga, Listen to Music, Spending Me time
Gaurav Rai
Especialist In Customer Experience With A Passion For Innovation
Summary
Hi I am Especialist in customer Experience with a Passion for Innovation, Over the last 8 years i have been fortunate to support more than 70,000+ Customers with C-Sat Ratings of over 93%.
I have been awarded Several times with my ability to strategize, Plan, Execute for the Vision of the Organisation & with Keen eye on Detailed Customer and Organisations challenges,
I believe in Clarity gives the momentum
Overview
7
7
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
1
1
Language
Work History
Iron Lady
Admission Manager
Bangalore , Karnataka
06.2021 - Current
Pioneer Property Management
Sales & Marketing Manager
Kolkata , West Bengal
09.2019 - 06.2020
Officus Infrastructure Pvt Ltd
Sales & Marketing Manager
Kolkata , West Bengal
08.2018 - 09.2019
Holiday Inn Kolkata Airport
Team Leader
Kolkata , West Bengal
12.2017 - 08.2018
Vivanta By Taj Begumpet Hyderabad
Front Desk Executive & Administration
Hyderabad , Telengana
06.2015 - 11.2017
- Worked well in a team setting, providing support and guidance.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Gained extensive knowledge in data entry, analysis and reporting.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Developed and maintained courteous and effective working relationships.
- Delivered services to customer locations within specific timeframes.
- Worked flexible hours across night, weekend and holiday shifts.
- Cultivated interpersonal skills by building positive relationships with others.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Resolved problems, improved operations and provided exceptional service.
Education
Higher Secondary - Commerce
S.V.S.V English Medium School
Kolkata 04.2011 - 05.2013
BCOM - Bachelor of Commerce
Surendranath College
Sealdah Kolkata 06.2014 - 05.2016
Skills
Environment management
undefinedAccomplishments
- Supervised team of 15 staff members.
- Awarded Several times for the best Performance of the month consistently,
- Ability to solve CEO & COO challenges
- Support Organisations Vision in acheiving the monthly, quarterly and yearly Big Hairy Audacious Goals.
Affiliations
Certified Tata Code of Conduct Policy Expert
Safety & First Aid Expert (CPR)
Real estate Consultant
Certification
[Area of certification] Training - [Timeframe]
Interests
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Iron Lady
Admission Manager
06.2021 - Current
Pioneer Property Management
Sales & Marketing Manager
09.2019 - 06.2020
Officus Infrastructure Pvt Ltd
Sales & Marketing Manager
08.2018 - 09.2019
Holiday Inn Kolkata Airport
Team Leader
12.2017 - 08.2018
Vivanta By Taj Begumpet Hyderabad
Front Desk Executive & Administration
06.2015 - 11.2017
BCOM - Bachelor of Commerce
Surendranath College
06.2014 - 05.2016
Higher Secondary - Commerce
S.V.S.V English Medium School
04.2011 - 05.2013
[Area of certification] Training - [Timeframe]
Certified [Job Title], [Company Name] - [Timeframe]
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