Gaurav Ratnakar

Merchant Data Platform Support (MDPS) - Leading the MDPS team to provide support to merchant data platforms like SMART, MIRA, MODL, etc.

• Provide coaching on issue management to team members and provide guidance when needed.
• Establish operating model, working with the key stakeholders, and efficiently managing issue closure.
• Brainstorm with the team to identify opportunity areas to further streamline the process and generate efficiencies.
• Resolve escalated issues in a timely manner, while maintaining customer satisfaction levels.
• Manage partner expectations on timely delivery.

Cornerstone Business Support.

• Provide servicing support to all the end users of the Cornerstone database through incident management.
• Enabled knowledge management framework to capture and retain knowledge and improve efficiencies.
• Monitoring issue management through regular reporting dashboards and providing insights into the platform health and adoption.

Consumer Relevant Merchant Database (CRMD)

• Extensively worked on enhancing the key merchant attributes like Name, Address, Industry, etc.
• Enabled a robust DQ monitoring framework to proactively identify issues and have full insights into the database.
• Created and published dashboards for disputes reporting from card members and monitoring on a periodic basis.

• Analyzing and validating business rules for DI data sourcing projects.
• E2e responsibility of managing data preparation, working with all the stakeholders.

• Provide analysis and insights to the US client base for their employees' healthcare behavior and expenses.
• Provide solutions to reduce/control cost on employee healthcare, thereby providing business insights.