MANOJ KUMAR KULASPURKAR
SENIOR DELIVERY LEADER
Hyderabad
Summary
Dynamic Senior Leader with 26 years of extensive experience in IT Consulting, CRM and Contact Center Technologies driving impactful results across diverse industrial sectors such as Banking, Finance, Telecom and Healthcare.
Experienced with managing complex service delivery operations and enhancing client relations. Utilizes strong leadership to drive team productivity and align services with business goals. Knowledge of strategic planning and process optimization to deliver high-quality service outcomes.
Overview
1
1
Certification
25
25
years of professional experience
Work History
Service Delivery Leader
Kyndryl India
11.2021 - 12.2025
- Worked for Kyndryl for 4 years as Senior Delivery Leader and Program Delivery Manager (AGD Group) - Technical Health Assessments / checks providing expertise as Technical Project Manager for Kyndryl & IBM Accounts in the field of Technical Health Assessment, Reviews, Tech Audits & System and Application Health Checks, Critical Situation Reviews.
Project / Program / Service Delivery & Availability Manager
IBM India
05.2008 - 10.2021
- Worked for 13 years at IBM as Project / Delivery Manager, Service Delivery & Service Availability Manager - Technical Health Checks providing expertise as Project Manager at IBM Accounts in the field of Tech Reviews, Critical Situation Reviews, Technical Health Checks on Domains like MF & Distributed Servers, Storage, BUR, Resiliency, Network, Service Management, BigFix, M&E, ServiceNow, Automation, BPO Initiatives, IBM Applications, IBM Tools, CRM Apps like Siebel, SFA and Service Now, IVR Tools & Contact Center Applications with Automation and Integration.
Service Delivery & Availability Manager
Satyam-USA
11.2000 - 04.2008
- Worked on these Technologies at Clients Nissan Finance & Agilent Technologies Inc - Siebel CRM, IVR, CTI & Contact Center Technologies Implementations Genesys T Server Versions 7.2 / 7.G, Gplus 7.1 Adapters, Syntellect or Envoy CT Connect G.1, CIM 3.8, Siebel CT Connect CTI Servers and Plugins, Nortel Symposium and Meridian Switches, Siemens Hi Path Switch, IBM DB2, Oracle Database, IBM AIX Servers and Windows Servers, Service Delivery and Service Availability, Customer Facing Technologies like IVR and CRM.
Education
Master of Computer Applications - Computer Applications Development
Osmania University
Hyderabad 04.2001 -
Bachelor of Science - Mathematics, Physics, Chemistry
Osmania University
Hyderabad01-1993
Skills
- IT Service Consulting & Management Expertise
- Project / Delivery / Program Management & Leadership
- Requirements Gathering & Analysis
- Business Analysis and System Analysis
- Business Acumen & Data Driven Decision Making
- Emotional Intelligence (EQ)
- Cross Functional Collaboration
- Leadership and People Management
- Solution Consulting and Solution Design
- Client Presentations & Documentation Expertise
- Service Delivery & Service Availability Management
- Service Desk Management & Operations / Workflows
- Customer Facing Technologies like IVR and CRM
- Service Management, Change Management and Incident Management
- CRM, Customer Service & Contact Center Strategy
- CRM / Contact Center / IVR / CTI Integrations & Technologies
- Siebel CRM Implementation / Integrations
- Call / Contact Center Technologies / Implementations / Infrastructure
- Expertise in Contact Center as a Service (CCaaS)
- Customer satisfaction
- Business analysis
- Incident management
- Service level agreements
- Innovation management
- IT service management
- Process improvement expertise
- Innovation and creativity
- Strong leadership
- Cross-functional coordination
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent communication
- Organizational skills
- Team leadership
- Team collaboration
- Active listening
- Effective communication
- Adaptability and flexibility
- Decision-making
- Relationship building
- Operational efficiency
- Team building
- Interpersonal skills
- Self motivation
- Customer relationship management
- Task prioritization
- Analytical thinking
- Conflict resolution
- Goal setting
- Professionalism
- Interpersonal communication
- Strategic planning
- Continuous improvement
- Adaptability
- Written communication
- Quality assurance
- Project management
- Crisis management
- Workflow optimization
- Risk management
- Problem-solving aptitude
- Budget management
- Change management
- Key performance indicators
- Analytical skills
- Vendor management
- Audit reporting
- Issue research
- Resource allocation
- Business continuity planning
- Cross-functional team leadership
Certification
Project Management Principles, Fundamentals & Orientation., Fundamentals of People Management for being a People Manager., Architect Profession Certification - Level 1 Experienced, Service Management, Change Management and Incident Management., Agentic AI Foundations.
WEBSITES AND SOCIAL LINKS
LinkedIn: www.linkedin.com/in/manojkumarkulaspurkar
Timeline
Service Delivery Leader
Kyndryl India
11.2021 - 12.2025
Project / Program / Service Delivery & Availability Manager
IBM India
05.2008 - 10.2021
Master of Computer Applications - Computer Applications Development
Osmania University
04.2001 -
Service Delivery & Availability Manager
Satyam-USA
11.2000 - 04.2008
Bachelor of Science - Mathematics, Physics, Chemistry
Osmania University