Gaurav Sah
Bangalore
Summary
Driven by a results-focused approach, I leveraged my expertise in Data Analysis & Interpretation and Problem-Solving & Critical Thinking at Amazon Web Services to enhance data quality and operational efficiency. My tenure at PayPal further honed my skills in SQL & Database Management, contributing to significant process improvements and customer satisfaction.
Overview
3
3
years of professional experience
Work History
ML Data Ops II
Amazon Web Services
Bangalore
12.2024 - Current
- Follow SOP/guidelines and manager’s instructions to ensure output is quality-compliant
- Contribute to project improvements and operational excellence
- Analyze data, evaluate trends, and recommend patterns to translate into rules
- Troubleshoot process issues and conduct root cause analysis when required
- Validate data based on annotation guidelines, ensuring accuracy and quality
- Perform data collection and curation to generate high-quality data for AI models
- Collaborate with team members and managers to improve process efficiencies and explore automation opportunities
- Enhance productivity and effectiveness in data generation and annotation processes
- Manage sensitive issues, including adult content, religious/philosophical topics, tobacco, weapons, and other potentially offensive products
Senior Executive
PayPal
Bangalore
11.2022 - 10.2024
- Managed email inquiries through Zendesk platform, ensuring timely and accurate responses
- Resolved financial-related issues and demonstrated strong problem-solving skills
- Supported new team members during onboarding and ensured adherence to company standards
- Conducted regular ticket audits to maintain quality and consistency in customer service
Technical Support Advisor
Amazon
Kolkata
02.2022 - 11.2022
- Identified and resolved root causes of customer issues with software, hardware, and network connectivity
- Assisted customers with solutions or directed them to appropriate resources like knowledge base articles
- Installed, configured, and maintained software and hardware setups
- Applied basic networking knowledge to troubleshoot connectivity issues
- Collaborated with team members and contributed to the development of new products and services
- Provided management reports in Excel and took ownership of prime customer cases
Education
Bachelor of Technology - Mechanical Engineering
Camellia Institute of Technology
06-2021
Skills
- Data Analysis & Interpretation
- SQL & Database Management
- Python
- Data Visualization (Tableau, Power BI)
- Advanced Excel (VLOOKUP, Pivot Tables)
- Problem-Solving & Critical Thinking
- Communication & Collaboration
Timeline
ML Data Ops II
Amazon Web Services
12.2024 - Current
Senior Executive
PayPal
11.2022 - 10.2024
Technical Support Advisor
Amazon
02.2022 - 11.2022
Bachelor of Technology - Mechanical Engineering
Camellia Institute of Technology
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