Gaurav Santhosh
Configuration Specialist
Bengaluru
Summary
Results-driven Business Analyst and Salesforce Configuration Specialist with hands-on experience in designing and implementing solutions for HR, clinical trials, and life sciences domains. Skilled in requirement gathering, user story creation, and solution design, with expertise in Salesforce configuration including Flows, validation rules, reports, dashboards, and custom objects. Demonstrated ability to bridge business and technical teams, optimize workflows, and deliver client-focused solutions across multiple geographies (U.S. and Canada). Strong foundation in scientific research and analytical thinking from a Microbiology background, enhancing precision and compliance in life sciences projects. Adept at stakeholder management, process improvement, and solution delivery, consistently earning recognition for clarity, efficiency, and quality.
Overview
2
2
years of professional experience
3
3
years of post-secondary education
2
2
Certificates
Work History
Intern
Cloudbyz
07.2023 - 12.2023
- Independently built an HR Application Tracking System in Salesforce within four weeks.
- Collaborated closely with the HR team to gather and refine requirements, translating business needs into Salesforce solutions.
- Gained hands-on experience in requirement analysis, ERD design, and user story creation during the project.
- Contributed to the Demo Engineering team by performing Salesforce configuration tasks, including Flows, validation rules, reports, and dashboards, to support demo environments.
Business Consultant
Cloudbyz
01.2024 - 05.2024
- Collaborated with the Demo Engineering team to optimize and streamline Salesforce demo environments for client presentations.
- Enhanced demo configurations and data flows to improve efficiency, usability, and alignment with real-world business scenarios.
- Identified gaps in existing demo setups and implemented process improvements to ensure scalability and consistency across environments.
- Created standardized templates and reusable components to accelerate demo build cycles and reduce repetitive configuration work.
- Provided functional insights and feedback to product and sales teams to improve demo relevance and alignment with client needs.
- Supported troubleshooting and environment maintenance, ensuring demos ran smoothly during key client sessions.
Configuration Specialist
Cloudbyz
06.2024 - Current
- Led the end-to-end delivery of a tailor-made Trial Supply Management (TSM) solution for a major U.S. Sponsor, including the design and implementation of a custom RTSM (Randomization and Trial Supply Management) product.
- Acted as the primary client liaison, managing communications, requirement discussions, and progress updates to ensure seamless collaboration and satisfaction.
- Translated complex business requirements into detailed user stories, process flows, and functional designs, ensuring full alignment with client expectations.
- Successfully ensured all requirements were met through proactive validation, testing, and continuous stakeholder engagement.
- Developed a custom Project Portfolio Management (PPM) solution for a Canadian client, receiving excellent feedback for the clarity and completeness of user stories and documentation.
- Delivered high-quality solution design and implementation for one of the top pharmacovigilance (PV) providers in the U.S., earning strong client appreciation for business understanding, and execution excellence.
- Collaborated with cross-functional teams, including developers and QA, to ensure timely, compliant, and value-driven solution delivery.
Education
Master of Science - Microbiology
Kristu Jayanti College, Autonomous
Bengaluru 04.2001 -
Bachelor of Science - Chemistry, Microbiology, Biotechnology
School of Sciences, Jain University
Bengaluru 06.2016 - 04.2019
Skills
Requirement elicitation & gathering from stakeholders
Certification
HIPAA
Accomplishments
- Impact Maker Award, September 2024 – Recognized for individual contributions and delivering high-impact solutions.
- Impact Maker (Team) Award, June 2024 – Acknowledged as part of a team for exceptional collaboration and successful project delivery.
- Impact Maker (Team) Award, May 2025 – Honored again with the team for outstanding performance and consistent results.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
HIPAA
10-2025
Salesforce AI Associate
06-2025
Configuration Specialist
Cloudbyz
06.2024 - Current
Business Consultant
Cloudbyz
01.2024 - 05.2024
Intern
Cloudbyz
07.2023 - 12.2023
Bachelor of Science - Chemistry, Microbiology, Biotechnology
School of Sciences, Jain University
06.2016 - 04.2019
Master of Science - Microbiology
Kristu Jayanti College, Autonomous
04.2001 -
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