GAURAV SHARMA
Chennai
Summary
Seasoned Team Lead and Freelance Trainer passionate about safeguarding digital environments. Keen eye for detail and proactive mindset for identifying and mitigating security threats. Responsible for real-time monitoring of security events, prompt triage of alerts, and swift and effective response to potential incidents. Thrives in fast-paced and dynamic world of cybersecurity, leveraging extensive knowledge of security protocols and best practices to diligently protect organizations from cyber threats. Robust skills in incident response, alert analysis, and threat detection maintain a strong security posture. Values collaboration and teamwork, actively engaging with colleagues to share insights, collaborate on investigations, and fine-tune security use cases for a safer digital landscape. Guided by continuous learning to stay at forefront of latest trends in cybersecurity, ensuring up-to-date skills and knowledge in rapidly evolving field. Professional trainer with strong background in developing and delivering effective training programs. Excels in instructional design, curriculum development, and performance assessment. Focuses on team collaboration, adaptability, and achieving results. Recognized for reliability, flexibility, and ability to foster a positive learning environment.
Overview
17
17
years of professional experience
Work History
Freelance Trainer
Independent Freelancer
04.2016 - Current
- Specialized in delivering end-to-end training solutions for BPO and IT organizations, focusing on skill development through customized programs and boot camps
Service Desk Operations Manager
IBM India PVT LTD
12.2014 - 02.2016
- Managed service desk operations for a leading bank in the APAC region, overseeing L1 support and driving operational excellence through performance feedback, SOP reviews, and disaster recovery initiatives
Team Leader
Concentrix Technologies Pvt LTD
07.2013 - 04.2014
- Led L1 support operations, optimizing performance through coaching, process improvements, and project delivery within SLAs
Customer Service Representative
INTELENET GLOBAL SERVICES
12.2007 - 02.2013
- Honed skills in financial management, KPI tracking, complaint resolution, and team training, contributing to enhanced customer satisfaction and operational efficiency
Education
Post Graduate Program - Cyber Security & Ethical Hacking
Great Learning
12.2023
MBA - Banking & Financial Services Management, Finance Management
IIBM
12.2012
Bachelor of Science - Computer Science
Indian Institute of Integrated Education & Tech
12.2007
Skills
- Vulnerability Management
- Log Analysis using Wireshark, Windows Event Viewer and other Tools
- MITRE ATT&CK Framework
- Network Forensics
- NIST Cybersecurity Framework
- Incident Investigation Techniques
- Phishing email analysis & Prevention
- SIEM Monitoring
- Threat Intelligence
- Incident Response & Management
- Firewall Management
- Public speaking
- Planning and coordination
- New hire training
- Creative problem solving
Accomplishments
- Have championed several client awards in Serco.
- Have constantly reinvented our support methodologies that resulted in a Client Award.
- Awarded with best team leader role in Concentrix.
- Awarded as best First line manager in IBM India PVT LTD.
Priorexperience
- Independent Freelancer, 04/16, Present, Specialized in delivering end-to-end training solutions for BPO and IT organizations, focusing on skill development through customized programs and boot camps.
- Service Desk Operations Manager, IBM India PVT LTD, 12/14, 02/16, Managed service desk operations for a leading bank in the APAC region, overseeing L1 support and driving operational excellence through performance feedback, SOP reviews, and disaster recovery initiatives.
- Team Leader, Concentrix Technologies Pvt LTD, 07/13, 04/14, Led L1 support operations, optimizing performance through coaching, process improvements, and project delivery within SLAs.
- Customer Service Executive, INTELENET GLOBAL SERVICES, 12/07, 02/13, Honed skills in financial management, KPI tracking, complaint resolution, and team training, contributing to enhanced customer satisfaction and operational efficiency.
Projectsandpublications
SSL Certificate Analysis: Conducted in-depth analysis of website SSL certificates, extracting key details such as fingerprints, validity, and certificate levels., Wireshark Packet Analysis: Examined packet captures containing HTTP traffic, proficiently identifying and understanding the intricacies of a 3-way TCP handshake., Phishing Email Analysis: Investigated email headers and attachments in a set of suspected phishing emails, enhancing skills in email threat detection., Ransomware Threat Reports: Engaged in extensive research on an Advanced Persistent Threat (APT) group known for executing Ransomware Attacks, gaining insights into their tactics and procedures., EDR Product Evaluation: Evaluated the efficacy of Endpoint Detection and Response (EDR) products based on specific requirements, contributing to informed decision-making in cybersecurity tool selection., Writing Incident Reports: Developed proficiency in crafting comprehensive and accurate incident reports, ensuring effective communication and documentation of security incidents., Analysing Windows Firewall Logs: Conducted thorough analysis of log files from a Windows machine, deepening understanding of Windows firewall events and enhancing skills in log analysis., Setting up Security Operations & Monitoring using SIEM, Implement Wazuh SIEM in a cloud environment and monitor a network of 5 hosts with it., Configure and operationalize the following features of the SIEM platform: PCI DSS Compliance, File Integrity Monitoring (FIM), Monitoring authentication Failures., Practiced vulnerability Management concepts by scanning all hosts using the scanning engine., MITRE ATT&CK Framework, In this project, I analysed details of threat adversaries and structured the threat information for use in Threat Intelligence., For a given APT group, I created a defence plan for the target company., Vulnerability Management with Nessus, Deployed and set up Nessus Essentials to execute credentialed vulnerability scans on Windows 10 Hosts., Performed comprehensive vulnerability assessments using Nessus and implemented necessary remediation measures.
Timeline
Freelance Trainer
Independent Freelancer
04.2016 - Current
Service Desk Operations Manager
IBM India PVT LTD
12.2014 - 02.2016
Team Leader
Concentrix Technologies Pvt LTD
07.2013 - 04.2014
Customer Service Representative
INTELENET GLOBAL SERVICES
12.2007 - 02.2013
MBA - Banking & Financial Services Management, Finance Management
IIBM
Bachelor of Science - Computer Science
Indian Institute of Integrated Education & Tech
Post Graduate Program - Cyber Security & Ethical Hacking
Great Learning
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