Mythily S
Learning Coach and CEO
Bangalore,Karnataka
Summary
Seasoned Learning Coach with a robust history at Accenture, adept in engaging leadership through innovative training delivery and stakeholder management. Excelled in enhancing employee engagement and learning outcomes, leveraging exceptional communication and persuasive skills. Achieved notable improvements in training effectiveness, demonstrating a pragmatic approach to skill development and content delivery.
Overview
21
21
years of professional experience
Work History
Freelance Trainer
Ladder Consultancy Pvt Ltd
Bangalore
06.2015 - 07.2015
- Worked on a 1 Month program for SDEM College on communication, Soft Skills & Placement Hiring(Mangalrore)
Freelance Trainer
People Logic Pvt Ltd
Bangalore
06.2015 - 07.2015
- Worked on a 4day program for SDMIT College on Placement for Soft skill Training program(Hubli Dharwad)
Freelance Trainer
10 seconds Pvt Ltd
Bangalore
02.2014 - 02.2017
- Worked for KEC College for Verbal & Voice and accent, Placement hiring(Andrapradesh)
Freelance Trainer
02.2014 - 02.2017
- Few Clients on Corporate & Colleges
- Placement project with Almeen College (MBA)-(Bangalore)
- Placement Project with Arunai College of engineering and technology (Tamil Nadu)
- Placement project with Nagarjuna College of engineering and technology (Bangalore)
- Corporate Training for INEN Solutions (Cochin)
- Corporate Training for Param Global Solutions (Cochin)
- Corporate Training for Britech solution Pvt (Bangalore)
- Training with any age group of people and children to learn English
- Initiated Seminar for the Companies Associated with ITES
- Free lancing Training provided with Voice and Accent Evaluating the MTI
- Training given on the Process for US, UK and Australia
- Training given for Grammar and Vocabulary
- Placement Training
- Goal Setting /Planning
- Time Management /Organization
- Leadership Skills
- Team Building
- Communication Skills
- Presentation skills
- Emotional management
- Creating winning Habits
- Motivation
CEO and Founder
Trippy Strain
BANGALORE, Karnataka
01.2024 - Current
- Acted as a Lead manager in group projects, delegating tasks and providing feedback to employees
- Training on Food Quality and Customer Service
- Tracking Customer feedback and ensuring customer satisfaction.
- Maintaining a record on Loss and Profit and consumer supply
- Ensuring all the food served are quality, Hygiene and custom made.
Learning Coach
Accenture
Bangalore
07.2021 - 01.2024
- Company Overview: Fidelis Pvt solutions
- Responsible for engaging and connecting with the stake holder of Learning Team
- Coaching the Accenture Leadership, Sr manager and managers on content delivery
- Focus based on employee engagement and effective learning through training delivery
- Enabling the faculties on Content, Time management and activity-based coaching
- Ensure the Host is facilitating through out the delivery process
- Managing reports and handling end to end feedback session
- Coaching and feedback given to the faculties as when is required
- Ensuring quality and complete cycle of delivery
- Fidelis Pvt solutions
Facilitator and Moderator
Microsoft
BANGALORE
07.2021 - 12.2023
- Handled clients and SMEs in coaching on agenda, flow of the session on Java workloads, GitHub, and architecture design.
- Maintain rapport and building with stakeholders.
- Sending calendar invites for the session and scheduling.
- Managing reports, facilitating, and moderating the session end to end.
- Keeping a track of NPS of each session and drive in feedback with the employees.
- Follow up with KPI's and track reports
Freelance Trainer
Hindustan Unilever Ltd
Bangalore
10.2017 - 01.2021
- Company Overview: Global Talent Track
- Worked on Orientation Training for College students on Interview skills
- Training provided on Grooming and resume writing
- Focus based on self-confidence & Self analysis
- Training provided for retail employees on product knowledge
- Ensure the employees on OJT performance & interaction related to sales
- Managing reports and handling end to end feedback session
- Exhibit on Customer satisfaction and retaining existing customer
- Ensuring quality and complete cycle of sales process
- Coach Sr Managers on Effective presentation and Communication
- Global Talent Track
Corporate Trainer
EDI 5 Technologies
Bangalore
04.2016 - 01.2018
- Worked on a 5-week program on Professional skills for CGI employees on board
- Used role playing, simulations, team exercises, group discussions, videos and lectures to instruct participants in a variety of ways
- Selected and assigned instructors to conduct training seminars
- Monitored participant workflow and behaviours throughout the training process
Corporate Trainer
Teksystems Pvt Ltd
Bangalore
10.2016 - 06.2017
- Company Overview: HP Enterprise
- Worked on contract basis on Auditing, coaching, feedback and TNI for HPE Engineers Key Deliverables:
- Analyses on TNI
- Handled AMS (Level 0 & 1) engineers on One on One intervention
- Exhibit on WOW Customers
- Maintain High Quality standards in every interaction of every call
- Monitoring Calls & Providing effective feedback
- Side Barge Calls & Providing effective feedback
- Training delivered on TCE & NPS
- Training delivered on customer sensitivity & Time Management
- Sending appreciation mails to engineers on NPS & Survey Factor
- Weekly CLA conducted with engineers, Quality along with managers
- Monthly Interaction with the Managers on performance of the team
- Motivating engineers & conducted behavioural training
- Sending Daily, weekly and monthly reports of engineer's performance to respective team managers
- Training provided on negotiation skills and conflict management
- Training provided basis on the defects analysis
- Ensure to Meet the eligibility guidelines of Our Client
- Award Achieved for excellence delivery of training
- Used a variety of assessment tools and strategies to improve instruction methods
- HP Enterprise
Freelance Trainer
Adecco India Pvt Ltd
Bangalore
12.2015 - 03.2016
- Worked on a 3 month program on Retail and Office Administration for ICICI Academy of Skills
- Used role playing, simulations, team exercises, group discussions, videos and lectures to instruct participants in a variety of ways
- Trained students on Business etiquette, Grammar, Grooming, Professional Skills and Interview skills
- Interview and screen candidates based on the skill set and placed in various firm
- Trained students on Negotiation skills
Corporate Trainer
E – CubePeople Logic Solutions Pvt Ltd
Bangalore
05.2015 - 11.2015
- Worked on a 2 Month Program on Placement Training, Skills & Voice and accent Training
- Trained Engineering students on Verbal and Non Verbal Communication
- Trainer on Interview Skills, How to Handle campus to corporate change
- Trained on Language and reduce on MTI
Corporate Trainer
Bull It Services Ltd
Chennai
05.2014 - 09.2014
- Worked for HCL ltd for weekend 15weeks training program on behavioural skills (Bangalore)
- Trainee employees on campus to corporate training
- Trained on the aspect on behavioural fundamentals
- Evaluate employees basis on TNI
- Placing them on-board cities depending on skills set
Sr. Technical Support Representative, Project Specialist SME, Voice and accent
Aegis Pvt. Ltd
Bangalore
01.2008 - 03.2011
- Company Overview: (AOL)
- Receiving inbound calls to ensure Customer Satisfaction in Technical Issues Configuration and troubleshooting of security software McAfee
- Troubleshooting AOL Software for Existing Member’s
- Ensure Member Satisfaction Index and Quality of Service
- Believe in WOW Customers, WOW Employees, WOW Shareholders
- Maintain High Quality standards in every interaction of every call
- Monitoring Calls
- Efficient Feedback to Employees
- Ensure to Meet the eligibility guidelines of Our Client
- (AOL)
Customer Service Executive and Call coach
ICICI One Source
Bangalore
06.2003 - 07.2004
- Handle outbound customer and corporate queries
- Attending to customer grievances escalated by frontline executives
- Ensuring adherence to standard customer satisfaction levels
- Ensure quality, sales are achievement as per the client requirement
- Awarded as a best performer for Quality and consecutive sales target achieved
Education
Under Grad -
Bangalore University
Bangalore07-2003
SLC -
Government Of Karnataka School
Skills
- Clear speaking skills
- Specific speaking skills
- Engaging speaking skills
- Clear writing skills
- Persuasive skills
- Diligent skills
- Persistent skills
- Result-oriented skills
- Functional approach
- Pragmatic approach
- Experimental development
- Investigative development
- Language exercises
- Drills
- Authoritative approach
- Entertaining approach
- Meticulous evaluative skills
- Communication skills
- Verbal communication skills
- Non-verbal communication skills
- Linguistic skills
- Phonetic skills
- Grammar training
- Vocabulary training
- Placement training
- Goal setting
- Planning
- Time management
- Organization
- Negotiation skills
- Leadership skills
- Team building
- Presentation skills
- Emotional management
- Creating winning habits
- Motivation
- Training proposals
- Intuitive people management skills
- Voice training
- Accent training
- Culture sensitization
Personal Information
Date of Birth: 09/22/84
Languages
- English
- Tamil
- Hindi
- Malayalam
- Kannada
Hobbies and Interests
- Reading books
- Listening Music
- Transforming people lives through interactive training
Locationpreference
Ready to Relocate
Educationcredentials
- Grad, Bangalore University
- SLC, Government Of Karnataka School
Timeline
CEO and Founder
Trippy Strain
01.2024 - Current
Facilitator and Moderator
Microsoft
07.2021 - 12.2023
Learning Coach
Accenture
07.2021 - 01.2024
Freelance Trainer
Hindustan Unilever Ltd
10.2017 - 01.2021
Corporate Trainer
Teksystems Pvt Ltd
10.2016 - 06.2017
Corporate Trainer
EDI 5 Technologies
04.2016 - 01.2018
Freelance Trainer
Adecco India Pvt Ltd
12.2015 - 03.2016
Freelance Trainer
Ladder Consultancy Pvt Ltd
06.2015 - 07.2015
Freelance Trainer
People Logic Pvt Ltd
06.2015 - 07.2015
Corporate Trainer
E – CubePeople Logic Solutions Pvt Ltd
05.2015 - 11.2015
Corporate Trainer
Bull It Services Ltd
05.2014 - 09.2014
Freelance Trainer
10 seconds Pvt Ltd
02.2014 - 02.2017
Freelance Trainer
02.2014 - 02.2017
Sr. Technical Support Representative, Project Specialist SME, Voice and accent
Aegis Pvt. Ltd
01.2008 - 03.2011
Customer Service Executive and Call coach
ICICI One Source
06.2003 - 07.2004
Under Grad -
Bangalore University
SLC -
Government Of Karnataka School
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