Running,
GAURAV SHARMA
CRM EXECUTIVE
Solan
Summary
Dynamic professional with over a year of experience in customer engagement and distribution, dedicated to enhancing operational processes and fostering effective communication across departments. Expertise in customer service and adept at resolving complaints through strategic stakeholder collaboration. A fast learner with strong computer skills, capable of multitasking and maintaining a focus on team objectives. Committed to driving improvements and optimizing workflows to elevate customer satisfaction and overall business performance.
Overview
2
2
years of professional experience
2
2
Languages
Work History
CRM Executive
IBC MOHALI
04.2025 - Current
- Fostered a supportive learning environment, enabling students to confidently ask questions and seek guidance.
- Resolved problems, improved operations and provided exceptional service.
- Self-motivated, with a strong sense of personal responsibility.
Associate - Customer Engagement & Distribution
WTC Noida Development Company PVT. LTD
09.2023 - 03.2025
- Conducted research and analysis of customer feedback to identify areas for improvement in operational processes
- Resolved customer complaints by effectively communicating with all stakeholders
- Facilitated communication between departments to ensure efficient workflows.
- Maintained accurate records of team progress towards targets and goals.
- Learned company processes and employee roles.
- Collaborated with sales and marketing teams to enhance product positioning and branding.
Education
M.A. - History
HPU (Icdeol)
Shimla, Himachal Pradesh09.2025
B.ed - undefined
Himachal Pradesh University
Ghanahatti, Himachal Pradesh03.2021
Bachelor in Arts - undefined
RGGDC
Shimla, Himachal Pradesh06.2018
Intermediate -
GSSS Bathalang
04-2015
Skills
Coordination Skills
Planning of Lessons
Knowledge of Advertising
Customer Service
Adaptability
Management of Stress
Cultural Activities
Teaching
Stock Control
Customer Relationship Management
Ability to Multitask
ERP SOFTWARE
COURSES
- DCA
EXTRA-CURRICULAR ACTIVITIES
- Volunteer Charity For Students Welfare.Coordinate with Team Members and achieve Goals.
- Organizing Blood Donation Camp With Govt. Hospitals.
- Organizing Cricket Tournament in Village.
- Organizing Parliamentary Debate in College.
Interests
Watching Movies
Yoga
Timeline
CRM Executive
IBC MOHALI
04.2025 - Current
Associate - Customer Engagement & Distribution
WTC Noida Development Company PVT. LTD
09.2023 - 03.2025
B.ed - undefined
Himachal Pradesh University
Bachelor in Arts - undefined
RGGDC
M.A. - History
HPU (Icdeol)
Intermediate -
GSSS Bathalang