Gaurav Sharma
Mumbai
Summary
Hospitality and community operations professional with proven experience across coworking spaces, large-scale convention centres, and luxury hotels. Strong expertise in corporate events, workplace community management, VIP handling, and on-ground operations. Known for delivering seamless guest and member experiences, maintaining high service standards, and executing events efficiently in fast-paced, high-footfall environments.
Overview
3
3
years of professional experience
Work History
Senior Community Executive - Events & Operations
Awfis Space Solutions Limited
12.2025 - Current
- Manage day-to-day community operations across assigned centres, ensuring seamless member experience
- Plan and execute corporate events, tenant activations, and community engagement initiatives
- Serve as the primary point of contact for clients and community members
- Coordinate with vendors and internal teams for smooth event and operational execution
- Ensure SOP adherence, service quality, and operational efficiency
- Support onboarding and relationship management for enterprise clients
Executive - Guest Service
Jio World Convention Centre
Mumbai
06.2025 - 12.2025
- Delivered premium guest experience for large-scale corporate events, exhibitions, and VIP functions
- Managed VIPs, international delegates, and high-profile guests with personalized service
- Coordinated with event planners, vendors, and cross-functional teams
- Ensured compliance with service standards, safety protocols, and event SOPs
- Mentored team members to enhance service delivery and performance
- Mumbai
Events Planning Coordinator (Cross Exposure Training)
Jio World Convention Centre
Mumbai
04.2024 - 10.2024
- Planned and executed corporate events end-to-end, including logistics and hospitality
- Coordinated with vendors, stakeholders, and internal departments
- Managed timelines, budgets, and on-ground operations
- Handled real-time problem-solving during live events
- Strengthened client servicing and stakeholder engagement
- Mumbai
Guest Services Associate
Jio World Convention Centre
Mumbai
03.2023 - 08.2024
- Managed guest arrivals, hospitality desks, and crowd flow
- Supported conferences, exhibitions, weddings, and corporate events
- Handled VIP and high-profile guest requirements
- Ensured guest satisfaction through proactive service delivery
- Mumbai
Front Office Associate
Novotel Mumbai International Airport
Mumbai
09.2022 - 03.2023
- Managed front desk operations including check-in, check-out, and reservations
- Coordinated with housekeeping and F&B teams for smooth guest experience
- Assisted with VIP handling and service recovery
- Managed billing, cashiering, and guest queries
Student Intern - Food & Beverage & Front Office
JW Marriott Mumbai Sahar
Mumbai
04.2020
- Supported F&B operations including banquets and in-room dining
- Assisted front office and concierge functions
- Gained exposure to luxury hospitality standards and guest service protocols
- Developed strong fundamentals in customer service and operations
Education
BA - International Hospitality and Tourism Management (Hospitality)
Queen Margaret University
04.2022
Hospitality and Tourism Management - Hospitality & Communication
ITM Group of Institutions
04.2022
Skills
- Community engagement and operations
- Event management and execution
- Guest experience and hospitality
- Vendor and stakeholder coordination
- Client relationship management
- On-ground team coordination
- Service excellence and quality enhancement
- Workplace experience management
- Corporate events and activations
- Issue resolution and problem solving
- Strong communication skills
- Time management and multitasking
Industry Exposure
- Coworking & Workspace Management
- Convention & Exhibition Operations
- Luxury & Business Hospitality
- Corporate Events & Client Engagement
Timeline
Senior Community Executive - Events & Operations
Awfis Space Solutions Limited
12.2025 - Current
Executive - Guest Service
Jio World Convention Centre
06.2025 - 12.2025
Events Planning Coordinator (Cross Exposure Training)
Jio World Convention Centre
04.2024 - 10.2024
Guest Services Associate
Jio World Convention Centre
03.2023 - 08.2024
Front Office Associate
Novotel Mumbai International Airport
09.2022 - 03.2023
Student Intern - Food & Beverage & Front Office
JW Marriott Mumbai Sahar
04.2020
BA - International Hospitality and Tourism Management (Hospitality)
Queen Margaret University
Hospitality and Tourism Management - Hospitality & Communication
ITM Group of Institutions