Gaurav Srivastav
Summary
IT support on Windows and Linux with 9+ years of IT experience, and presently working as a IT and Commercial Head at PROSPERIX COGITATE Private Limited (APR 2025 - Present Day). Effective team player with high-level task orientation, and adaptability to new technologies, as per the business needs of the clients. Demonstrates a consistently strong work ethic and is committed to the timely delivery of the SLAs.
Overview
13
13
years of professional experience
Work History
IT & Commercial Head
PROSPERIX COGITATE PRIVATE LIMITED
04.2025 - Current
- Managing several partner admin panels.
- Managing the IT and Commercial team.
- Managing the IT infrastructure.
- Managing several client sites at different locations.
- Managing Disti and Pan-level distributors.
- Managing several product demos, POCs, implementation, and coordination, etc.
- Managing client side server related issues, cloud, and network storage related issues.
Senior Executive (IT Admin Support)
Sparkl Edventure Pvt. Ltd.
08.2024 - 04.2025
- Managing G-Suit Admin Panel.
- Procurements.
- Congure and Managing FortiGate Firewall, FortiGate Access Point.
- Troubleshooting & congure & Managing C.C. T.V. Camera.
- Laptop & Desktop installation, Troubleshooting hardware related problem.
- Hardware & networking equipment procurement.
- Remote support & Telephonic support.
- Coordinate to vender and manage.
- Maintain & Manage Hole IT Infra.
- Troubleshooting & congure of Ubuntu machine.
- Troubleshooting & congure of CRM.
- Assets Managements (Issuance and Submission).
- All types of OS service pack and patch management.
- Installation VPN Application & conguration.
- Monitoring and Administration of the IT Infrastructure like Laptop, Desktop & Printer.
- Managing oce 2021 & Oce 365 admin license portal & Manage Paper License.
- Managing FXCG Portal, TI Portal Wiris Portal IPM+ Portal Kaspersky Portal, Corel Draw Portal, Oce 365 admin license portal & Manage Paper License.
- Backup administration, controlling access Right list, Monitored server performance.
- Installation Network Printer & Print Server, photocopier printer Crimping & Punching Network Cable.
- Troubleshooting & Support of Math Type, TI Calculator, Fxcg Calculator, Maya Software, Corel Draw, FCP & Adobe Illustrator, After Effect, Premier, Photoshop, Acrobat Pro, InDesign Software.
- Managing & Congure Dell PowerEdge R750XS Server.
- TCP/IP protocol, Remote Desktop Management.
- System Upgradation - Make recommendations and scheduling for future system upgrades.
- System Performance - Evaluate and modify system's performance.
- Maintain integrity of the network, Server deployment, and security.
- Windows 10, 11, Ubuntu server installation and conguration.
Senior Executive (IT Support)
Aakash EduTech Pvt. Ltd.
10.2020 - 08.2024
- Managing G Suite Admin Panel.
- Procurement's and AMC.
- Creating SRN, PR through SAP.
- Configure Linksys Router, and manage FortiGate Firewall, Aruba Access Point.
- Troubleshooting and configuring the barcode scanner, configuring and managing the CCTV camera.
- Laptop and desktop assembling and installation, troubleshooting hardware-related problems.
- Hardware and networking equipment procurement. Remote support and telephonic support.
- Coordinate with the vendor and manage.
- Configure Cisco Switch, HP Aruba, Grandstream, Yester, and maintain the network.
- Troubleshooting and configuration of the Ubuntu machine. Troubleshooting & configure of CRM.
- Using the ServiceNow ticketing tool and Kayako. Asset Management (Issuance and Submission).
- All types of OS service packs and patch management. Installation of the VPN application and configuration.
- Weekly and daily server backup and maintenance.
- Monitoring and administration of the IT infrastructure, such as laptops, desktops, and printers.
- Managing Office 365 admin license portal and managing paper licenses. Managing the AWS Portal.
- Microsoft Office 2010, 2013, 2016, 2019, 2021.
- Backup administration, controlling access, right list, monitored server performance.
- Installation of network printer and print server, photocopier printer, crimping, and punching of network cable.
- Troubleshooting and support for Maya software, CorelDRAW, FCP, Adobe Illustrator, After Effects, Premiere, Photoshop, Acrobat Pro, and InDesign software.
- Managing and configure IBM, Dell, Supermicro, and Dell VMC Server. TCP/IP protocol, Remote Desktop Management.
- TeamViewer and AnyDesk support.
- System Upgradation - Make recommendations and scheduling for future system upgrades.
- System Performance - Evaluate and modify the system's performance.
- Maintain the integrity of the network, server deployment, and security.
- Windows 7, 10, 11, Ubuntu, and Server 2012 installation and configuration.
System admin (IT Support)
K R Mangalam World School Pvt. Ltd.
12.2019 - 09.2020
- Managing C-panel Email & Workspace Email.
- Troubleshooting & Support of Maya Software, Corel Draw, FCP & Adobe Illustrator, After Effect, Premier, Photoshop, Acrobat Pro, InDesign Software.
- Responsible for creating, testing PC images using Image Centre and Ghost.
- Troubleshooting & congure of zebra printer, Normal Printer, Desk jet and photocopier printer.
- Outlook Express Conguration, installation and backup.
- Manage & Congured Active Directory, Group Policy, DNS.
- Congure Cisco Switch & Maintain Network.
- Congure Binatone & D link, Tenda, Linksys Router, and Managing Firewall & TP Link Access Point.
- Managing & Congure SUPERMICRO Boston X86 Server.
- System Upgradation - Make recommendations and scheduling for future system upgrades.
- System Performance - Evaluate and modify system's performance.
- Maintain integrity of the network, Server deployment, and security.
- Windows 7, 10, 11, Ubuntu & Server 2012,2016,2019 installation and conguration.
- Weekly & Daily server backup and Maintenance.
System admin (IT Support)
Sterling Pixels Pvt. Ltd.
12.2015 - 11.2019
- Managing C-panel Email & Workspace Email.
- Troubleshooting & Support of Maya Software & Adobe Software.
- Responsible for creating, testing PC images using Image Centre and Ghost.
- Troubleshooting & congure of zebra printer, Normal Printer, Desk jet and photocopier printer.
- Repair laptop for card level & chip level, Repair LED Monitor & TFT Monitor.
- Outlook Express Conguration, installation and backup.
- Manage & Congured Active Directory, Group Policy, DNS.
- Congure Cisco Switch & Maintain Network.
- Congure Binatone & D link, Tenda, Linksys Router, and Managing Cyberoam 35ing Firewall & TP Link Access Point.
- Managing & Congure HP ProLiant DL380p Gen8 Server.
- Managing & Congure SUPERMICRO 827-16 Server.
- Managing & Congure SUPERMICRO Boston X86 Server.
- System Upgradation - Make recommendations and scheduling for future system upgrades.
- System Performance - Evaluate and modify system's performance.
- Maintain integrity of the network, Server deployment, and security.
- Windows 7, 10, Ubuntu & Server 2012,2016 installation and conguration.
- Weekly & Daily server backup and Maintenance.
Desktop & Support Engineer (IT Support)
Progressive InfoTech Pvt. Ltd.
04.2014 - 06.2015
- System Upgradation - Make recommendations and scheduling for future system upgrades.
- System Performance - Evaluate and modify system's performance.
- Maintain integrity of the network, Server deployment, and security.
- Windows 7, 10, 11, Ubuntu & Server 2012 installation and conguration.
- Monitoring and Administration of the IT Infrastructure like Laptop, Desktop & Printer.
- Monitor Handling & Resolution of all system- Network related Incident.
- Conguration, Monitoring & Troubleshooting of LAN, WAN, Routers, Switches.
- Maintenance: - Maintain AD, DNS, FTP, DHCP, VMWARE, Antivirus etc.
- Monitor Networks- To ensure security and availability to specic users.
- Assign conguration of authentication and authorization of directory services.
- System controls-Ensuring the design to allow all components to work properly together.
- Installation Team Centre Application & conguration, Congure Baan Application.
- Installation ZBrush, Fusion Application.
- Installation Rumba Application & conguration, VPN Application & conguration.
- Weekly & Daily server backup and Maintenance.
Hardware & Network Eng.
Acer (Digital) Service Centre Pvt. Ltd.
12.2013 - 03.2014
- Repair laptop for card level & chip level, Repair LED Monitor & TFT Monitor.
- Outlook Express Conguration, installation and backup.
Desktop Support Engineer (IT Support)
Call 4 Solve Maintenance Services Pvt. Ltd.
12.2012 - 11.2013
- System Upgradation - Make recommendations and scheduling for future system upgrades.
- System Performance - Evaluate and modify system's performance.
- Maintain integrity of the network, Server deployment, and security.
- Windows 7, 10, Ubuntu.
- Monitoring and Administration of the IT Infrastructure like Laptop, Desktop & Printer.
- Monitor Handling & Resolution of all system- Network related Incident.
- Conguration, Monitoring & Troubleshooting of LAN, WAN, Routers, Switches.
Education
Bachelors of Arts -
Purvanchal university
Jaunpur, U.PADVANCE DIPLOMA - COMPUTER HARD WARE & NETWORKING
G T Computer Hardware Engineering Collage
LucknowDiploma - DOEACC 'O' Level
UP Tec
LucknowSkills
- OS-level support for Windows
- Linux
- Software troubleshooting
- Hardware troubleshooting
- Managing G Suite
- Manage firewall
- Active Directory
- tcp/ip protocols
- ServiceNow
- Kayako
- Asset management
- MIA software
- Good communication
- Interpersonal skills
- IT infrastructure management
- Cloud services management
- Data backup solutions
- Technical support
- Procurement strategies
- Effective communication
- Time management
- Team leadership
- Problem solving
- Data management
- Project planning
- Teamwork and collaboration
Accomplishments
Received appreciation from the customer for a good display of technical knowledge and expertise.
Languages
- Hindi
- English
- Hindi
Timeline
IT & Commercial Head
PROSPERIX COGITATE PRIVATE LIMITED
04.2025 - Current
Senior Executive (IT Admin Support)
Sparkl Edventure Pvt. Ltd.
08.2024 - 04.2025
Senior Executive (IT Support)
Aakash EduTech Pvt. Ltd.
10.2020 - 08.2024
System admin (IT Support)
K R Mangalam World School Pvt. Ltd.
12.2019 - 09.2020
System admin (IT Support)
Sterling Pixels Pvt. Ltd.
12.2015 - 11.2019
Desktop & Support Engineer (IT Support)
Progressive InfoTech Pvt. Ltd.
04.2014 - 06.2015
Hardware & Network Eng.
Acer (Digital) Service Centre Pvt. Ltd.
12.2013 - 03.2014
Desktop Support Engineer (IT Support)
Call 4 Solve Maintenance Services Pvt. Ltd.
12.2012 - 11.2013
Bachelors of Arts -
Purvanchal university
ADVANCE DIPLOMA - COMPUTER HARD WARE & NETWORKING
G T Computer Hardware Engineering Collage
Diploma - DOEACC 'O' Level
UP Tec