Summary
Skills
Roles And Responsibilities
Achievementscontributions
Personal Information
Disclaimer
Languages
Generic
Raghu Ram Illuri

Raghu Ram Illuri

Hyderabad

Summary

Dedicated Data Centre Operations Engineer with over 10 years of experience in managing and optimizing data center operations. Proficient in maintaining high availability and performance of critical infrastructure, ensuring compliance with industry standards, and delivering top-notch customer service. Adept at leading technical teams, managing complex projects, and implementing ITIL best practices to enhance service delivery and client satisfaction.

Skills

  • Diagnoses and resolves end-user network or local printer problems, PC hardware problems and mainframe, e-mail, Internet, WLAN and local-area network access problems
  • Coordinates timely repair of PC computer equipment covered by third-party vendor maintenance agreements
  • Able to provide a full range of support and client relationship services ranging from first through to third line support and customer on-site visits
  • Able to work independently and within a team-spirited environment Attention to details with a desire to create high quality products
  • Strong presentation skills
  • Good knowledge and understanding of the network infrastructure and protocols such as TCP/IP, HTTP,etc
  • Desktop (PCs, Laptops and Peripherals) hands-on experience for both hardware and software
  • Helps install local area network cabling systems and equipment such as network interface cards, hubs and switches
  • Groups customers by keywords for profiling, sales and marketing campaigns, training Supports multi-message campaigns via e-mail, mail etc
  • Be an outstanding representative of the company at all times
  • Troubleshoot and triage server failures to determine the most efficient path to getting a server back online for the customer
  • Keep parts lockers up to date and properly stocked at all times
  • Comply with all datacenter safety, security, and operational protocols at all times Respond to service tickets for servers in customer datacenters in a timely manner
  • Liaise with building facilities and various IT management teams relative to DC operations and project activity
  • Work at heights and from ladders
  • Identify areas for process and efficiency improvement within datacenter operations; recommend solutions and assist in overseeing implementation
  • Assist in the creation and maintenance of network and datacenter diagrams and detailed site documentation
  • Perform operational tasks associated with datacenter implementation, migration and deployments utilizing remote-hands
  • Assist in the overall coordination and execution of our datacenter operations Rack and stack of all Dell and HP server types
  • Ensure all necessary operational processes and procedures are carried out with a high level of attention to detail, expediency and on-time delivery
  • Knowledge of Roles on AD, DNS, DHCP, GPO and Deployed as well Solid understanding of wide area networking and LAN
  • DR drills and Mock drill planning Coordinating with dependent Teams to resolve technical issues
  • Adept at identifying and resolving system and network issues in a timely manner
  • Good Knowledge on Dell Wyse Zero Clients, HP thin client and Mobile Thin client windows based thin client products
  • Monitoring VM CPU usage, memory usage etc…
  • Installing local and network printers & configuring the same through server and Citrix Periodic database backup/restoration
  • Setup and Administration, Device Management and File system Management, Backup Management, System Security Management, Performance Management in Windows OS
  • Provide support to already implemented operational systems and ensure high system availability
  • Handful Experience in Handling Complex Technical Troubleshoot at Infra Level Valid passport
  • Windows: AD DS, GPO, DNS & DHCP, Print & File services, Server and Client OS Antivirus: MacAfee, Symantec & Trend Micro
  • Hardware: Dell, Cisco, HP, Lenovo, Palo Alto, IBM
  • Certification from Govt of Andhra Pradesh in Computer Basics Windows 2000, XP, Windows 7, 8, 10, Windows Server 2003
  • Ms office excel, Word, Powerpoint, Outlook Hardware & networking etc, Good at Presentation & Communication skills
  • Switches and Routers
  • Network Infrastructure Administration Incident Management
  • Troubleshooting Hardware Configuration
  • Configuration Management
  • Operating System Configuration Disaster Recovery Planning

Roles And Responsibilities

  • Expert in Warrenty & AMC Isssues
  • Expert in trobleshooing of Dell, HP, Lenovo IT devices like Desktops, Laptops, Switches, Routers, Wifi devices.
  • Administrating and troubleshooting 2003 server (workgroup model). Managing user accounts and giving share & security level permissions.
  • Responsible to install, set up, maintain network and also configure the peripherals, cabling and equipments accordingly as per the requirement.
  • Responsible for maintaining the company strategy like designing, implementing and maintenance of enterprise network components.
  • Responsible to monitor whether all the components are available for successful communication.
  • Responsible for maintaining the Backup network, hardware, software, files on a regular basis accordingly as per the company policies.
  • Timely analyze whether any repairs or replacements is needed. Managing data base of server & creating new users accounts. Responsible for configuring & troubleshooting NETGEAR & CISCO ROUTER. Responsible for configuring & troubleshooting SWITCHES.
  • Responsible for troubleshoot Microsoft windows issues.
  • Responsible for configuring & troubleshooting Microsoft outlook accounts. Responsible for creating new Microsoft outlook accounts for new users.
  • Monitoring complete network & providing network statistics.
  • Responsible for the installation of operating system windows xp, windows vista, windows 7, windows 8, windows 10.
  • Responsible for the installation of software's like antivirus, MS-office, adobe & acrobat reader etc.
  • Responsible for maintaining the network & troubleshooting the network related issues. Responsible for maintaining & troubleshooting local, shared and network printers.
  • Responsible for troubleshooting Internet issues. Responsible for sharing the network printers.
  • Worked and Managed Corporate Environment with 20,000+ Citrix Users Environment. Performed Virtual Machine Creation Via MCS and PVS Technology.
  • Prepared APP Disks and Assigned to Delivery Group According to Customer Requirements.
  • Performed Snapshots Creation and Updating via Machine Catalog in MCS. Good Knowledge on PVS and Creating Versions, Merging and Managing V disks. Performed Reverse Imaging Activity while upgrading the Infra to New Versions.
  • Managing & monitoring the Citrix & RDS licenses, Storage. Installing Hotfixes and patching on Xenservers.
  • Experience in Configuring, Implementing and Supporting in Windows Server Operating System like Windows 2008/2008R2/2012/2012R2/2016R2
  • Worked directly with departments, clients, management to achieve maximum result. Provided support to Helpdesk Engineers, Local and on-Site Engineers related to VDI.

Achievementscontributions

  • Rewarded by report manager for the successful completion of new infra structure configuration in new office premesis like cabling, designing used in the organization using CISCO router under pressure.
  • Rewarded by report manager as Star of the month for process implementation in Network systems using new technologies.

Personal Information

  • Passport Number: Z6964718
  • Date of Passport Expiry: 04-Sep-2032
  • Date of Birth: 17-Apr-1991
  • Marital Status: Married

Disclaimer

I hereby declare that the above information furnished is true to the best of my knowledge and belief.

Languages

Telugu
First Language
English
Upper Intermediate (B2)
B2
Hindi
Intermediate (B1)
B1

Similar Profiles

CREATE PROFILE
Raghu Ram Illuri