GAURAV SRIVASTAVA
SBI Card Payment & Services Ltd
Gurgaon
Summary
Experienced professional with a robust background in internal audits, vendor management, and verification operations within the financial services sector. Proven ability to drive operational excellence, ensure compliance, and implement cost-effective process improvements. Demonstrated success in leading cross-functional teams, managing vendor relationships, and ensuring quality across verification workflows.
Overview
13
13
years of professional experience
2015
2015
years of post-secondary education
2
2
Certifications
2
2
Languages
Work History
Manager : Field Verification
SBI Card Payments & Services Ltd
06.2015 - Current
- Oversaw mobile phone verification processes and end-to-end coordination with vendors for field verification
- Ensured adherence to verification quality, compliance, and TAT metrics
- Implemented cost-effective strategies for reducing verification turnaround time
- Led regional vendor teams, handled escalations, and optimized field verification workflows
- Developed dashboards and reports to monitor performance and compliance
- Conducted audits and training programs to enhance service delivery standards
Internal Auditor
GE Capital
06.2012 - 09.2019
- Designed and executed internal audit strategies aligned with risk management goals
- Evaluated operational and financial controls to ensure adherence to regulatory and internal standards
- Recommended improvements that enhanced business efficiency and reduced risk exposure
- Worked closely with departments to implement corrective actions and track improvements
- Ensured audit documentation aligned with SOX, RBI, and ISO guidelines
- Played a key role in regulatory compliance and internal process improvement initiatives
Education
MBA -
Uttar Pradesh Technical University
BBA - undefined
Ch. Charan Singh University
Skills
- Vendor Management
- Internal Audit
- Bank Audit
- Team Management
- People Management
- Process Management
- Backend Operations
- Excel
Certification
Six Sigma Lean Certified
Awards Recognition
- Employee of the Month : Field Verification & Internal Audit
- Champion of the Quarter : Field Verification & Internal Audit
Timeline
Manager : Field Verification
SBI Card Payments & Services Ltd
06.2015 - Current
Internal Auditor
GE Capital
06.2012 - 09.2019
BBA - undefined
Ch. Charan Singh University
MBA -
Uttar Pradesh Technical University
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