Summary
Overview
Work History
Education
Skills
Certification
Projects
Languages
Awards Recognition
Rating and Performance
Timeline
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GAURAV SRIVASTAVA

Summary

Dynamic professional with extensive experience at GE Capital and SBI Card Payments & Services Ltd, showcasing a proven track record in internal auditing and vendor management that enhances compliance and operational efficiency and one of the most valuable resource in all the roles and through out top performer.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Manager (Field Verification North)

SBI Card
New Delhi
01.2024 - Current
  • Oversaw north field verification processes, and end-to-end coordination with vendors for field verification.
  • Managing 65% volume of north location i.e. Delhi NCR, UP, UTR, HR,PB, Raj, HP, Jammu.
  • Maintain Accuracy and TTV as per business requirement
  • Core member of call patching project and successfully completed within timeline
  • Ensured adherence to verification quality, compliance, and TAT metrics.
  • Implemented cost-effective strategies for reducing verification turnaround time
  • Led regional vendor teams, handled escalations, and optimized field verification workflows
  • Developed dashboards and reports to monitor performance and compliance
  • Conducted audits and training programs to enhance service delivery standards
  • Managed budgeting and resource allocation for various departmental projects and initiatives.
  • Oversaw staff recruitment, onboarding, and professional development activities.
  • Monitored staff performance and addressed issues.

Manager (Lead Tele Verification)

SBI Card
New Delhi
08.2022 - 01.2024
  • Leading tele Verification process for Pan India Locations
  • Setup successfully big vendors like Teleperformance Gurgaon, Concentrix Vadodra, Ienergizer bangalore.
  • Core member of SBIC Transection from vendor to inhouse dialer process
  • Healthy knowledge in Dialer management
  • 99.64% connectivity delivery monthly through planning
  • Key resource for ops
  • Managed compliance with regulatory requirements and internal policies effectively.
  • Trained and mentored junior staff on operational best practices and company standards.

Assistant Manager (vendor Management Delhi Field)

SBI Card
Gurgaon
09.2019 - 08.2022
  • After Audit role moved to production role in operations
  • Managed Field verification process for Delhi NCR location
  • apart from this support North field team
  • Deliver numbers TTV and accuracy.
  • Top performer in this role
  • Key member of Ops verification team
  • Coordinated team activities to ensure alignment with company objectives and goals.

  • Oversaw inventory management processes to maintain adequate stock levels and accuracy.
  • Coordinated with other departments to ensure smooth flow of operations.

Internal Audit Operations (Sr. Executive)

SBI Card
Gurgaon
08.2017 - 09.2019
  • Managed verification Audit, Billing audit, Agreement Audit, & Company Master Audit process
  • Successfully implemented Ops Billing audit for billing transparency.
  • Audited Ops vendors agreement for compliance & process improvement
  • Led cross-functional teams to develop and implement strategic initiatives.
  • Facilitated regular meetings to ensure team collaboration and communication.
  • Coordinated cross-functional teams to streamline processes and improve efficiencies.
  • Developed and implemented strategic plans to achieve company objectives.
  • Produced thorough, accurate and timely reports of project activities.

Internal Auditor (COE Audit)

GE Capital
Gurgaon
06.2015 - 08.2017
  • Designed and executed internal audit strategies aligned with risk management goals
  • Evaluated operational and financial controls to ensure adherence to regulatory and internal standards
  • Recommended improvements that enhanced business efficiency and reduced risk exposure
  • Worked closely with departments to implement corrective actions and track improvements
  • compliance and internal process improvement initiatives
  • Analyzed data trends to support risk assessment and mitigation strategies.
  • Trained junior auditors on best practices and auditing techniques.
  • Drafted audit reports to display findings.

Education

MBA -

Uttar Pradesh Technical University
Ghaziabad
06-2015

BBA -

Ch. Charan Singh University
Ghaziabad
07-2013

Skills

  • Vendor and team management
  • Stakeholder management
  • Internal and bank audit
  • Process and backend operations
  • Excel proficiency
  • Tele & Field verification

Certification

  • Six Sigma Lean Certified
  • Internal College of Financial Planning

Projects

  • Lean Certification, Mobile Phone Verification Time & Cost Reduction
  • Tele verification transection from vendor to inhouse dialer (for data security)
  • onboarding 6 new vendors for field process
  • Airtel Call Patching in mobile app

Languages

  • English
  • Hindi

Awards Recognition

  • SBIC Employee of the Year 2021-22
  • Employee of the Month : Field Verification & Internal Audit
  • Champion of the Quarter : Field Verification & Internal Audit

Rating and Performance

  • Secured top rating last 6 years

Timeline

Manager (Field Verification North)

SBI Card
01.2024 - Current

Manager (Lead Tele Verification)

SBI Card
08.2022 - 01.2024

Assistant Manager (vendor Management Delhi Field)

SBI Card
09.2019 - 08.2022

Internal Audit Operations (Sr. Executive)

SBI Card
08.2017 - 09.2019

Internal Auditor (COE Audit)

GE Capital
06.2015 - 08.2017

MBA -

Uttar Pradesh Technical University

BBA -

Ch. Charan Singh University

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GAURAV SRIVASTAVA