Pooja Agarwal
Gurugram
Summary
Dynamic and goal-driven professional seeking to join an organization that supports both professional and personal growth while contributing to the company's success. Highly adaptable with a strong aptitude for learning, and able to thrive in challenging environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Sr. Associate Operations - STRIPE
WNS GLOBAL SERVICES
08.2023 - Current
- Verification and KYC - Implemented a robust and user-friendly KYC process for SMBs to ensure regulatory compliance and build trust
- EDD - Focused on enhanced checks for high-risk customers, including investigating the source of funds and escalating suspicious activities
- Risk Management - Implemented fraud detection measures to minimize the risk of chargebacks and unauthorized transactions
- Transaction Monitoring - Developed and maintained transaction monitoring systems to identify and mitigate potential fraudulent activities
- CDD - Verified customer identity, performed risk assessments, and ensured compliance with AML regulations during onboarding and ongoing monitoring
- Compliance - Adhered to Payment Card Industry Data Security Standard (PCI DSS) requirements, protecting end users' cardholder data
Sr. Technical Advisor - AVALON APPLE
CONCENTRIX
04.2023 - 07.2023
- Resolved technical bugs for clients, ensuring smooth operation and customer satisfaction
- Guided clients in scheduling their visits to the store, enhancing their overall experience
- Assisted clients with their purchases, providing detailed information about various available plans
- Offered expert advice on product features and usage to help clients make informed decisions
- Provided ongoing technical support and troubleshooting to address any client issues promptly
Sales Representative - ACKO
ENSER COMMUNICATIONS
01.2021 - 03.2023
- Assisted customers in selecting the best plans and premium options to meet their needs
- Resolved customer concerns and queries efficiently over the phone, ensuring high satisfaction levels
- Promoted product benefits to potential customers, highlighting key features and advantages
- Enrolled new customers, guiding them through the sign-up process to ensure a smooth experience
- Achieved a 20% increase in customer satisfaction through streamlined troubleshooting processes
- Exceeded monthly sales targets consistently for six months, earning recognition as top-performer
Education
X - Commerce
XII - Commerce
B.Com -
Bachelor of Commerce
Skills
- Communication
- Time Management
- Decision Making
- Problem Solving
- Leadership
- MS Office
- Tally ERP 9
- Salesforce
- Zendesk
- Service Now
- Case Studio
Certification
- Diploma in Office Automation and Publishing (DOAP)
- Certification in AML KYC - Due Diligence (NISM)
Languages
- English
- Hindi
Timeline
Sr. Associate Operations - STRIPE
WNS GLOBAL SERVICES
08.2023 - Current
Sr. Technical Advisor - AVALON APPLE
CONCENTRIX
04.2023 - 07.2023
Sales Representative - ACKO
ENSER COMMUNICATIONS
01.2021 - 03.2023
X - Commerce
XII - Commerce
B.Com -
Bachelor of Commerce
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