Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Timeline
Generic
Akhila M

Akhila M

Sr. Associate At HDFC Life Insurance Ltd
Thiruvananthapuram

Summary

Results-oriented operations professional with a strong analytical mindset and a flexible approach to problem-solving. Committed to identifying inefficiencies and implementing innovative solutions that streamline operations and elevate overall performance. Proven ability to adapt to changing environments while maintaining a focus on achieving organizational goals.

Overview

3
3
Languages
14
14
years of professional experience

Work History

Sr. Associate- Operations

HDFC Life Insurance Company Ltd
03.2024 - Current
  • Processing of new life insurance applications.
  • Processed cheque receipts and serviced policies to ensure timely customer support.
  • Partial/Full surrender of policies and revival processing.
  • Cheque receipting and policy servicing.
  • Customer relationship and query handling.
  • Generated leads to support sales team in achieving targets.
  • Coordinated operational support for channel partners to enhance service delivery.
  • All other documentation with regard to policy documentation.

Operations Executive

Bajaj Capital Ltd
06.2018 - 07.2020
  • Managed operations tasks for documentation, application processing, customer service, complaints resolution, and branch administration.
  • Oversaw distribution of mutual funds, insurance, fixed deposits, bonds, and loans at Bajaj Capital, India's premier investment services group.

Executive – Customer Relations.

Heera Construction Co. (P) Ltd
09.2015 - 11.2016
  • Interacting with customers for various operational requirements, preparation of MIS reports, post sales followups, liaising with financial institutions for loan related operations, general administration of corporate office.
  • Heera Construction is a builder operating mainly in Thiruvananthapuram.

Executive – Customer Relations for HNI

Muthoot Fincorp Ltd
08.2012 - 09.2015
  • Responsibilities including customer handling, operational assistance in gold loan and vehicle loan processing, providing assistance in branch administration.
  • Muthoot Fincorp is a leading NBFC in the country.

Education

Master of Business Administration - Marketing & HR

GKM Cooperative College- Kerala University
Thiruvananthapuram
06-2012

Bachelor of Science - Physics

Mar Ivanios College
Thiruvananthapuram
06-2010

Skills

MS office

Administration

Operations

Customer Interactions

Communication

Accomplishments

Received employee of the quarter (JFM-2026) award for the FY 2025-26.

Interests

Cooking, Travel, Dancing

Timeline

Sr. Associate- Operations

HDFC Life Insurance Company Ltd
03.2024 - Current

Operations Executive

Bajaj Capital Ltd
06.2018 - 07.2020

Executive – Customer Relations.

Heera Construction Co. (P) Ltd
09.2015 - 11.2016

Executive – Customer Relations for HNI

Muthoot Fincorp Ltd
08.2012 - 09.2015

Bachelor of Science - Physics

Mar Ivanios College

Master of Business Administration - Marketing & HR

GKM Cooperative College- Kerala University
Akhila MSr. Associate At HDFC Life Insurance Ltd