GAURAV UPADHYAY
G noida (W)
Summary
Business development and product management professional with 14+ years in mobile phone parts and electronics manufacturing. Expertise in sales operations, NPI management, RFQ processing, and end-to-end project delivery. Led global OEM client relationships and programs from concept development through mass production.
Overview
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1
Language
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1
Certification
15
15
years of professional experience
Work History
Sales & NPI Manager
Shinsung C&T India Pvt. Ltd.
12.2021 - Current
- Lead sales operations and business development for mobile phone and electronics manufacturing customers.
- Manage key accounts including Samsung Display, Samsung India Electronics, Dixon, Lava.
- Handle RFQs, detailed product costing, and pricing negotiations, ensuring profitability and competitiveness.
- Develop and track monthly, quarterly, and annual sales targets, monitoring performance against forecasts.
- Lead NPI projects from development phase through mass production and customer delivery.
- Coordinate supply planning, material readiness, and production alignment to meet customer timelines.
- Monitor customer satisfaction metrics and drive timely issue resolution
Senior Engineer – Customer Service
Cammsys Global Company Limited
09.2019 - 11.2021
- Managed customer relationships, technical issues, product complaints, and quality escalations to ensure customer satisfaction.
- Prepared and reviewed 3M and 8D reports, coordinating root cause analysis and corrective and preventive actions with cross-functional teams.
- Monitored and analyzed customer defect PPM, preparing monthly and model-wise quality performance reports.
- Managed RMA (Return Material Authorization) activities, coordinating with manufacturing, quality, and engineering teams for timely resolution.
- Conducted competitor benchmarking and supplier defect analysis to identify quality improvement opportunities.
- Coordinated customer line trials, quality assurance meetings, and feedback reviews to improve product performance and reliability.
- Collaborated with internal teams to resolve recurring quality issues, strengthen corrective action effectiveness, and maintain customer confidence.
- Prepared quality performance updates and escalation reports for management review and continuous improvement initiatives.
Sales/Operation Executive
UIL Electronics
12.2017 - 08.2019
- Managed customer relationships and coordinated with customers to understand business requirements, delivery schedules, and ongoing supply needs.
- Monitored existing customer business performance, analyzed competitor trends, and prepared business updates for senior management.
- Analyzed customer sales plans and forecasts to prepare weekly and monthly delivery schedules aligned with customer requirements.
- Coordinated with production, planning, and purchase teams to monitor production status and raw material availability, ensuring timely customer deliveries.
- Tracked order status and supply commitments, proactively coordinating with internal teams to minimize delivery delays and maintain customer satisfaction.
- Prepared sales invoices and coordinated logistics operations to ensure accurate documentation and timely dispatch of materials.
- Supported sales operations through customer follow-ups, delivery planning, invoice management, and cross-functional coordination.
Engineer- Sales/CRM
Salcomp Manufacturing India Pvt. Ltd.
07.2014 - 11.2017
- Managed customer accounts, material dispatch coordination, and sales invoicing to ensure smooth order fulfillment.
- Prepared and monitored weekly and monthly delivery plans based on customer requirements, demand forecasts, and production capacity.
- Developed sales plans and targets aligned with market demand, customer projections, and business growth objectives.
- Coordinated with production, purchase, and warehouse teams to ensure material availability and timely customer deliveries.
- Monitored inventory levels and stock movements, ensuring proper inventory management and adherence to applicable FIFO/LIFO procedures.
- Tracked customer orders, dispatch schedules, and pending deliveries to minimize supply delays and maintain customer satisfaction.
Engineer – Customer Support / FAE
EEY-ECW Technology Ltd.
04.2012 - 09.2014
- Managed pan-India customer accounts, including Samsung, Micromax, and Flextronics, ensuring effective coordination and customer satisfaction.
- Maintained regular customer communication and coordinated with internal teams to address business requirements, delivery commitments, and technical concerns.
- Conducted customer complaint analysis, collected customer feedback, and tracked corrective actions through closure.
- Monitored sample submissions and customer-end validation, tracked mass-production defect PPM, and reported quality performance to senior management.
- Supported business development by identifying prospective customers, exploring new business opportunities, and coordinating customer meetings.
- Collaborated with sales, quality, and production teams to resolve customer issues, improve product quality, and strengthen long-term customer relationships.
Education
Bachelor of Engineering -
Dr. A.P.J. Abdul Kalam Technical University
Lucknow, IN-UP01-2011
12th Grade -
UP Board
01-2006
10th Grade -
UP Board
01-2004
Skills
- Sales operations and business development
- New product introduction management
- Key account management
- RFQ and costing strategies
- Pricing negotiation and analysis
- Sales forecasting and reporting
- Customer quality management
- Cross-functional leadership
- Process improvement initiatives
- Customer management systems
- Microsoft Office proficiency
- ERP systems expertise
- Data analysis and interpretation
- Team leadership and management
- Customer relationship management
- NPI Management
- Core Tool
- Costing & Pricing
- Data Analysis
- Team Management
- Customer Relationship Management AI Tools for Productivity
Personal Details
Languages: English, Hindi
Personal Details
Play Cricket, news updated , learning new things.
Certification
- ISO 9001:2015 Internal Auditor
- Business Operations Certification – Udemy
- Basic Korean Language Course (30 Days) – Udemy
- IATF 16949:2016.
- Core Tool
Overseas Experience:
China, Vietnam
Timeline
Sales & NPI Manager
Shinsung C&T India Pvt. Ltd.
12.2021 - Current
Senior Engineer – Customer Service
Cammsys Global Company Limited
09.2019 - 11.2021
Sales/Operation Executive
UIL Electronics
12.2017 - 08.2019
Engineer- Sales/CRM
Salcomp Manufacturing India Pvt. Ltd.
07.2014 - 11.2017
Engineer – Customer Support / FAE
EEY-ECW Technology Ltd.
04.2012 - 09.2014
Bachelor of Engineering -
Dr. A.P.J. Abdul Kalam Technical University
12th Grade -
UP Board
10th Grade -
UP Board