Summary
Overview
Work History
Education
Skills
Personality Traits
Personal Information
Declarations
Languages
Hobbies and Interests
Timeline
Generic
GAURAV VASHISTH

GAURAV VASHISTH

Faridabad

Summary

A dynamic professional with 12.5 years of experience in the field of operation in e-tail business with abilities in Data Research and Analysis, Marketing, Business retention and Business Development. Adept at to formulate strategies, plan, organize, follow instructions, procedures, adapt and respond to change and high capacity to cope up with stress and setbacks. A keen performs with proven abilities in implementing strategies to augment business and promote products for business excellence. Effective Communication Skills, Pleasing Personality and never give up working attitude. Efficient to manage multiple priority with Commitment & Integrity. Result-driven achiever with exemplary planning and organizational skills An effective communicator & team leader combined with flexible & detail-oriented attitude with ability to interact effectively with people. Motivating and leading the team, looking after the orientation and training needs of teammates, accountable to management for team and its effectiveness, leading by example, ensuring that team follows process laid down by company.

Overview

13
13
years of professional experience

Work History

HOD of Gurugram Zone

IAXN TELECOM
07.2023 - Current
  • Oversaw sales operations for the region, leading a team of [number] sales representatives to consistently exceed targets
  • Developed regional sales plans and strategies, aligning them with national objectives and market conditions
  • Conducted training and development programs to enhance the skills and performance of the sales team
  • Analyzed sales data to identify trends, forecast sales, and make data-driven decisions
  • Negotiated contracts and agreements with major clients, securing long-term partnerships
  • Coordinated with marketing teams to execute promotional campaigns and product launches
  • Supervised a team of network engineers and technicians, ensuring efficient and effective service delivery
  • Planned and executed network expansions and upgrades, enhancing capacity and performance
  • Implemented security measures to protect network integrity and data confidentiality
  • Conducted regular system audits and assessments to identify and address vulnerabilities
  • Coordinated with service providers to ensure seamless connectivity and prompt issue resolution
  • Managed technical documentation and standard operating procedures for network operations.

Sr. Operation Specialist &TMS ANALYST

Choice Logistics
07.2019 - 06.2023
  • Operations Specialist is responsible for supporting clients and vendors to ensure Choice meets client requirements
  • Working directly with the client, manages reports and investigates inventory inquiries
  • Monitoring the daily operation of the vendor with their daily operational tasks and collaborates with the FSM to improve the vendor performance
  • Having international client account Like- Hitachi, Elekta, Adva, Arista, Infinera, Ominicell etc
  • Responsible for the day-to-day support of a client for all transportation management activities
  • Working directly with the client and Choice internal IT and Operations teams with regards to system functionality, operational process, and performance
  • Analysis of data and monitor lanes and do monthly review with clients
  • Achieving monthly targets by increasing existing business and cross selling
  • Identifying and assessing a client’s critical needs
  • Achieving SLA and performance Work closely as a team with respective SSL and Operation team
  • Team coordination and monitoring performance
  • Weekly basis coding every shipment of such accounts, to check the failure reason
  • Target 95% ON-Time delivery of TMS accounts
  • Reconciliation the Carrier OTP data of every month and check the failure or On-Time percentage of delivery of shipments
  • Building relationship and dealing with corporate clients
  • Analyzing the performance of our clients based on different product category, delivery and return rate.

Operation Head & Key account Sr. Executive

Blue Dart Express Ltd.
09.2012 - 06.2019
  • Handling E-tail Operation in Faridabad Location with 18 Members of team with complete responsibility of Operation
  • Handling complete warehouse of E-tail business in terms of Pickup, Delivery, Process of Shipments, stary shipments, In-Out of all shipments, Staff management, vehicle management and reporting and productivity of all team member Managing daily basis E-tail pickup and delivery of Faridabad location
  • Handling team in terms of their daily basis pickup and delivery performance Overall responsible for whole team day to day activities Managing vehicle management of Faridabad location
  • Managing vendor pickup management, confirmation for the activation of new location for vendor Pickup
  • Coordination between sales and customer service for smooth services to customer as per agreed SLA
  • Run operation as per customer expectation as having customer service experience in the same organization
  • Regular visits at Customer’s Office to understand business and potential to provide offer and solutions for development.

EXECUTIVE

Wipro Ltd.
10.2011 - 06.2012
  • As an executive looking for Customer retention and organization growth also providing technical support against their Email configuration on their smart Blackberry Device
  • Providing complete assistance to the customers with regards to their blackberry device.

Education

B. Tech -

MD University
01.2011

XII -

Modern Vidhya Mandir sr. Sec. School
01.2007

Skills

  • Data Research and Analysis
  • Marketing
  • Business retention
  • Business Development
  • Effective Communication Skills
  • Pleasing Personality
  • Efficient to manage multiple priority with Commitment & Integrity
  • Result-driven achiever with exemplary planning and organizational skills
  • An effective communicator & team leader
  • Motivating and leading the team
  • Looking after the orientation and training needs of teammates
  • Accountable to management for team and its effectiveness
  • Leading by example
  • Ensuring that team follows process laid down by company
  • Proficient in MS office including MS word, MS excel, Power Point, Outlook express and in chatting & IM services like Windows Messenger, Skype, Yahoo Messenger, Google Talk & Teams
  • Quick Learner towards new updates
  • Patience at time taking documents
  • Punctual
  • Sincere & Determined at work
  • Positive attitude towards any situation
  • Good Team leader

Personality Traits

  • Manage the operations of Transport.
  • Ensured correct allocation of resources to meet delivery schedules.
  • Organize shipments with Branch offices, suppliers, and customers.
  • Shipment tracking and updating the customer on timely basis.
  • Held meetings and discussions with the clients to assess their distribution channel as required carry-out operations successfully.
  • Doing the assigned job according to the profile.
  • Assisted in preparing shipment documentation.

Personal Information

  • Father's Name: Mr. Bharat Sharma
  • Date of Birth: 12/06/89
  • Marital Status: Married

Declarations

I hereby declared that the information on this is true and correct to the best of our knowledge.

Languages

  • English
  • Hindi

Hobbies and Interests

  • Cricket
  • Dance
  • Music

Timeline

HOD of Gurugram Zone

IAXN TELECOM
07.2023 - Current

Sr. Operation Specialist &TMS ANALYST

Choice Logistics
07.2019 - 06.2023

Operation Head & Key account Sr. Executive

Blue Dart Express Ltd.
09.2012 - 06.2019

EXECUTIVE

Wipro Ltd.
10.2011 - 06.2012

B. Tech -

MD University

XII -

Modern Vidhya Mandir sr. Sec. School
GAURAV VASHISTH