Dynamic Network Engineer with proven expertise at Capgemini Technology Services, specializing in Cisco Catalyst switches and advanced troubleshooting. Adept at enhancing network performance and effective problem-solving. Skilled in both technical configurations and training, fostering knowledge transfer and collaboration in diverse environments. Proficient in Root Cause Analysis.
Overview
4
4
years of professional experience
Work History
NETWORK ENGINEER
Capgemini Technology services
Gurgraon
03.2024 - Current
I am serving as a TAC engineer for Cisco.
Proficient in managing and troubleshooting Cisco Catalyst series switches, including the Catalyst 9200, 9300, 2960, 3850, 4500, 6500, 6800, IE 1000, IE 2000, and IE 3000.
Experienced in preparing Root Cause Analyses (RCAs).
Skilled in problem-solving and replicating customer issues in lab environments to identify and resolve complex network problems.
Network Troubleshooting: Connectivity Issues, Latency, ARP, ICMP, EtherChannel and Port Channel Configurations, QoS, DHCP, DHCP Snooping, Dynamic ARP Inspection (DAI), VLAN, Inter-VLAN Routing, Spanning Tree Protocol (STP), TCP, and UDP.
Platform troubleshooting: firmware upgrades, password recovery, PoE, high CPU utilization, MAC flap, smart licensing, packet drops/output drops, Virtual Switching System (VSS), stacking, and packet capture (SPAN, EPC, and RSPAN) using Wireshark.
Training the newcomers to the team about the process and technology.
NETWORK ENGINEER
Reves Enterprise
Gurugram
10.2023 - 02.2024
I served as an L-2 TAC support engineer for RAY.
Proficient in managing and troubleshooting RAY Wireless and Edge devices.
Managed network performance and implemented changes to improve efficiency.
Skilled in problem-solving and replicating customer issues in lab environments to identify and resolve complex network problems.