Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Gauravi Patade

Thane

Summary

4+ years of Experience in Customer Service,Order Replenishment & Merchandise Planning in FMCG-Retail Industry.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Senior Customer Service Executive

Hindustan Unilever Limited
Mumbai
03.2021 - Current
  • Driving efficient Order to Cash Cycle for Retail Customers.
  • Resolution of customer related issues - Stock outs,DC unloading stress,stock rejections,unscheduled orders,appointment issues.
  • RCA of service levels & regular reviews with customer for Fill Rate Reconciliation.
  • Master Data Management.
  • Demand hygiene basis Review mechanism with Internal stakeholders - Supply Team,Sales & Account Team.
  • Tracking Out of Stock Stores Assortment & Ensuring improved On Shelf Availability(OSA).
  • Driving availability for low volume-high value portfolio through Segmentation.
  • Training MIS Executives on Customer Supply chain processes.

Projects Working on -

  • Reducing Channel Level Cost Per Tonne(CPT) through Direct Factory Dispatch.
  • OSA Improvement through Template Based Loss Tree and PO Prioritization.

Sales Operations Trainee

Alok Industries Limited
Mumbai
03.2020 - 02.2021
  • Co-ordination with Domestic & International buyers regarding textile products.
  • Preparing Cost-Sheets for Customer.
  • Ensuring total order capture in System & end to end deal follow up in co-ordination with Factory & Sales Team.

Summer Intern Operations

Future Group India
Mumbai
03.2019 - 07.2019
  • Daily MIS Preparation for Reporting, Maintaining records for 3 PL workers.
  • Worked at 4 different Big Bazar Stores & 2 Future group DCs - Supporting Inbound activities from vendors & reverse logistics.

Project Completed -

  • FIFO Non-Compliance in New DC with no WMS - Excel Based Solution Implemented.

Spatial Data Specialist

Here Solutions India Pvt Limited
Mumbai
02.2017 - 08.2018
  • Entry Level Geographer.
  • Creating Shape Files with topographical data,analysis of varied inputs - Spatial Data,Video files,Lidar Images,Satellite Imagery.
  • Updating Lanes,Road coding through Earthscape tool in maps for Self driven car database.

Education

MBA - Operations Management

Mumbai University-VESIM,Chembur
Mumbai, MH
01-2020

Bachelor of Science - Information Technology

Mumbai University-Mulund College of Commerce
Mumbai, MH
01-2016

Skills

  • Customer Service,Order Management
  • Inventory & Replenishment Management
  • Employee Training & Orientation
  • Process Improvement
  • MS Office - Excel,Powerpoint,Word

Certification

  • Advanced Excel

Timeline

Senior Customer Service Executive

Hindustan Unilever Limited
03.2021 - Current

Sales Operations Trainee

Alok Industries Limited
03.2020 - 02.2021

Summer Intern Operations

Future Group India
03.2019 - 07.2019

Spatial Data Specialist

Here Solutions India Pvt Limited
02.2017 - 08.2018

MBA - Operations Management

Mumbai University-VESIM,Chembur

Bachelor of Science - Information Technology

Mumbai University-Mulund College of Commerce
Gauravi Patade