GAURAV KUMAR SINGH
Roorkee
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Associate Advisor
Amazon developement Center India pvt ltd
NOIDA
06.2022 - Current
- As an Associate advisor in Selling Partner support, worked on managerial level and supported associates on complex and Escalation cases on daily basis.
- Provided ongoing support throughout the entire process from initial consultation through post-investment follow ups.
- Provided customer service to clients, including answering questions and resolving complaints.
- Participated in weekly team meetings discussing current projects or issues related to client accounts.
- Conducted customer needs analysis to deliver relevant products or services.
- Maintained positive working relationship with fellow staff and management.
- Tracked project schedules and encouraged teams to complete tasks on time while staying on budget.
SPS Mentor
Amazon
- Having worked as Associated for more than a year, I got promoted to SPS mentor due to my strong process knowlegde. As a Mentor my job was to support new hired associates after their training to help them understand how to apply learnings in practical.
- Trained 2-3 batches of new hired for Marketplace, Fulfillment by Amazon and Financial transactions topics.
- Advised on methods for effective conflict resolution techniques to ensure productive working environments.
- Maintained up-to-date records of mentor and mentee interactions in order to track progress over time.
Seller Support Associate
Amazon
10.2020 - 06.2022
- As an Associate in Selling Partner Support for Amazon, I worked as a front end associate required to handle all seller Queries and issues related to their selling account with Amazon through voice and non voice channels.
- Recognized system, quality and process concerns contributing to poor seller experiences to share information with software developer and leadership teams.
- Maintained positive, professional demeanor by portraying company in positive light.
- Provided information about promotions, products and client programs to help drive high customer retention.
Trainee
BHARAT HEAVY ELECTRICALS LIMITED HARIDWAR
Haridwar
02.2016 - 02.2017
- Worked alongside senior team members to learn related job tasks and roles.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Provided support to existing staff on various tasks and duties.
- Shadowed senior work officers and assisted with junior-level duties.
Education
Bachelor of Technology - ELECTRICAL ENGINEERING
BIPIN TRIPATHI KUMAON INSTITUTE OF TECHNOLOGY DWARAHAT ALMORA Under UTTARAKHAND TECHNICAL UNIVERSITY
Uttrakhand 07-2014
Intermediate -
Saraswati Vidya Mandir
Roorkee04-2010
HighSchool -
Sri Dashmesh School
Bazpur Udham Singh Nagar04-2008
Skills
- COMPUTER SKILLS
- Basics – MS Office (Word, Excel, Power point, Access), C, C
- Environment – Windows XP, Windows VISTA, Windows 8,9,10,11
- Good understanding of the internet and related technologies
- Teamwork spirit
- Languages Known : Hindi, English
- Nationality : Indian
- Effective Communication
- Interpersonal Skills
- Time management abilities
- Analytical Thinking
- Task Prioritization
- Self Motivation
- Teamwork and Collaboration
- Process Analysis
- Problem-solving abilities
Interests
HOBBIES :
Listening to music. Playing carom board. Playing Football and Cricket.
Participated and won in various team level engagement activities.
ACHIEVEMENTS Participated in various functions held at school and college level.
Participated in XVTH DISTT. SUMMER VACATION SPORTS COACHING CAMP, organized by: - Dist. Sports welfare association HARIDWAR & ST. GABRIELS ACADEMY ROORKEE.
Participated in SPECTRUM-11(Cultural, technical and sports fest) held at BIRLA INSTITUTE OF APPLIED SCIENCES, BHIMTAL (NAINITAL).
Participated in “AAROHAN” (Techfest) and as a volunteer of DISCIPLINE COMMITTEE held at BIPIN TRIPATHI KUMAON INSTITUTE OF TECHNOLOGY DWARAHAT.
PERSONAL DETAILS
Date of Birth : 03-10-1994
Father’s Name : Mr. Sansar Singh
Languages Known : Hindi, English.
Nationality : Indian.
DECLARATION
I hereby declare that the information provided by me is authentic and correct to the best of my knowledge.
GAURAV KUMAR SINGH
Timeline
Associate Advisor
Amazon developement Center India pvt ltd
06.2022 - Current
Seller Support Associate
Amazon
10.2020 - 06.2022
Trainee
BHARAT HEAVY ELECTRICALS LIMITED HARIDWAR
02.2016 - 02.2017
SPS Mentor
Amazon
Bachelor of Technology - ELECTRICAL ENGINEERING
BIPIN TRIPATHI KUMAON INSTITUTE OF TECHNOLOGY DWARAHAT ALMORA Under UTTARAKHAND TECHNICAL UNIVERSITY
Intermediate -
Saraswati Vidya Mandir
HighSchool -
Sri Dashmesh School
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