Vishnu Priya
Chennai
Summary
Strategic Associate Advisor with five years of experience known for high productivity and efficiency in task completion. Possess specialized skills in client analysis, client relationship management, and strategic planning. Excel in communication, problem-solving, and adaptability, ensuring seamless execution of responsibilities and achievement of client objectives.
Overview
5
5
years of professional experience
Work History
ASSOCIATE ADVISOR
Amazon Development Center
05.2022 - Current
- Managing end-to-end shipper onboarding and offboarding in compliance with Amazon’s operational policies, while ensuring trade compliance through accurate product classification and documentation for international shipments.
- Acting as a bridge between sellers and selling partner support Associates to achieve first contact resolution and to provide assistance to associates to close case with accurate and empathetic resolutions.
- Handling Seller leadership escalations and acting as a SME to providing education to Associates with the goal of achieving first contact resolution.
- Monitoring employee productivity, and providing constructive feedback and coaching.
- Prepare and present reports to management on team performance, progress, and issues.
- Acting as a Subject Matter Expert (SME) and identifying seller/associate barriers, thinking strategically and tactically to implement creative solutions.
- Maintaining a positive and professional demeanor, always portraying the company in a positive light, and effectively managing sensitive issues.
- Liaise with other departments, such as Merchant Investigation, Business, Logistics, Operations, and the transportation team, as required.
- Drives opportunities for efficiency through daily floor observations.
- Collaborated with the engineering, sales, and logistics teams, reducing product classification time.
- Demonstrates the ability to drive process improvement using gemba principles and personal ability.
MENTOR
Amazon Development Center
08.2021 - 05.2022
- Has been a mentor responsible for transferring process knowledge and expertise internally.
- Set priorities, troubleshoot problems and ensure accountability.
- Led group sessions with new hires of about 5 members in each group to build skills in process.
- Conducted assessment (ORT) for the new hires in my span that helps in shaping questions to current roles.
- Shared advice and opportunities for the associates in a 1:1 session.
- Created training programs to address Skill gap in employees.
- Evaluated employee performance to gauge where skills are lacking.
- Prepared Standard Operating Procedures (SOPs) to make the learning easier.
- Took a hands-on approach to resolving every issue, owning it and providing an end-to-end resolution.
SELLING PARTNER SUPPORT ASSOCIATE
Amazon Development Center
06.2020 - 08.2021
- Demonstrated effective, clear and professional written and oral communication.
- Provided prompt and efficient service to Amazon Sellers and Merchants including the appropriate escalation of Sellers issues.
- Maintained a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.
- Demonstrated excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.
- Contributed to a positive team environment and proactively aids team members with difficult contacts as needed.
- Maintained acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
Education
BSC - BIOTECHNOLOGY
SRM Arts & Science College
Chennai01.2019
HIGHER SECONDARY SCHOOL -
Le Chatelier MHSS
Madurai01.2015
SSLC -
Mahatma MHSS
Madurai01.2013
Skills
- Interpersonal Skills
- Leadership Skills
- Managing Operations
- Critical Thinking
- Decision Making
- Documentation Management
- Mentoring
- Guiding
- Relationship Building
- Conflict Management
- Deadline Driven
- Problem-Solving
- Customer Facing Skills
- Cross-Skilling
- Learning New Technologies
- Collaboration
- Written Communication
- Verbal Communication
- Operational efficiency
- Client relationship building
- Project management
- Written communication
- Analytical thinking
- Process improvement
- Documentation management
- Product classification
Hobbies and Interests
- Blogging
- Reading
- Listening to music
- Gardening
- Travelling
- Hitting Gym
Disclaimer
This is to certify that the information written above is true and correct to the best of my knowledge and belief. A. Vishnu Priya
Languages
- English, Fluent in Reading, writing and speaking
- Tamil, Fluent speaker
- Hindi, Can read & write
Personal Information
- Date of Birth: 12/14/97
- Gender: Female
- Nationality: Indian
- Marital Status: Married
Timeline
ASSOCIATE ADVISOR
Amazon Development Center
05.2022 - Current
MENTOR
Amazon Development Center
08.2021 - 05.2022
SELLING PARTNER SUPPORT ASSOCIATE
Amazon Development Center
06.2020 - 08.2021
BSC - BIOTECHNOLOGY
SRM Arts & Science College
HIGHER SECONDARY SCHOOL -
Le Chatelier MHSS
SSLC -
Mahatma MHSS
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