Gaurav Singh Thakur

INVENTORY MANAGEMENT

• Assisting Amazon sellers with inventory-related inquiries, ensuring timely updates, and accuracy of product listings.
• Collaborating with sellers to resolve issues related to stock levels, replenishment, and shipment tracking.
• Advising sellers on effective inventory strategies, minimizing stockouts and overstock, enhancing product availability, and sales.

REFUND AND REIMBURSEMENT.

• Processing and managing seller reimbursements for lost or damaged inventory, ensuring compliance with Amazon's policies.
• Investigating and resolving issues related to order refunds, chargebacks, and payment discrepancies, while working closely with finance teams.
• Providing guidance on refund processes to ensure sellers are reimbursed promptly and in line with Amazon's policies, improving customer satisfaction, and seller trust.

OPERATIONS SUPPORT.

• Delivering consistent, high-quality support through email and chat, resolving operational issues for sellers related to fulfillment, shipping, and account performance.
• Utilizing internal tools to monitor, troubleshoot, and optimize operational workflows, minimizing disruptions, and improving operational efficiency.
• Work cross-functionally with internal teams (e.g., Fulfillment Centers, Seller Performance) to resolve escalated issues and improve the overall seller experience.
  

DATA ANALYSING AND REPORTING

• Leveraging data to identify recurring operational issues, contributing to process improvements and a reduction in escalations.
• Generating reports on key performance indicators (KPIs), such as refund processing times, inventory discrepancies, and operational bottlenecks.
  

INFORMATION GATHERING AND VERIFICATION :

• Managed large volumes of incoming queries, sourcing and retrieving accurate, up-to-date information across various business categories (e.g., restaurants, services, products, etc.).
• Utilized Justdial's proprietary tools and databases to locate and provide relevant information in real-time, ensuring high-quality service for end users.

CUSTOMER SUPPORT AND QUERY RESOLUTION:

• Assisted customers through multiple communication channels (phone, chat, email) in retrieving location-specific business details, contact information, reviews, and other relevant data.
• Delivered timely and accurate responses to inquiries, improving customer satisfaction and repeat engagement.

REPORTING AND ANALYTICS:

• Generated reports on query trends, user satisfaction, and common issues to provide actionable insights to management.
• Used analytics tools to track search performance and identify opportunities for improving the efficiency of information retrieval operations.