Bi Bi Hajeera
Bengaluru
Summary
To secure a position in a reputable organization where I can work in a challenging and growth-oriented environment. I aim to apply and expand my experience to enhance customer satisfaction, contribute to the company’s success, and support the growth of its reputation and profitability.
Overview
1
1
year of professional experience
Work History
Seller Support Associate
Startek
Bengaluru
11.2024 - Current
- Handled inquiries from over 100 sellers daily via email, chat, and phone, resolving issues related to listings, payments, order management, and performance metrics.
- Provided end-to-end support for onboarding new sellers, including account setup, KYC verification, and catalog listing guidance.
- Investigated and resolved complex issues such as account suspensions, listing violations, A-to-Z guarantee claims, and FBF disputes within SLA timelines.
- Educated sellers on platform policies, tools, and best practices to help them improve performance and reduce policy violations.
- Collaborated with internal teams (Payments, Compliance, Catalog) to ensure timely and accurate resolution of seller concerns.
- Maintained a 95%+ quality score in seller communication, and consistently met or exceeded monthly performance KPIs, like resolution rate, CSAT (Customer Satisfaction), and AHT (Average Handling Time).
- Trained and mentored five new team members, helping them reach full productivity within the first month.
Education
Bachelor of Commerce -
BBMP First Grade College For Women
Bangalore07-2024
Commerce - Commerce
Corporation Pu College For Girls
Bangalore06-2021
High School Diploma -
St. Joseph Convent Girls High School
Bangalore05-2019
Skills
- Account management
- Seller onboarding
- Performance analysis
- Policy enforcement
- Issue resolution
- Seller relationship management
- Communication skills
- Problem solving
- Time management
- Multitasking Abilities
Timeline
Seller Support Associate
Startek
11.2024 - Current
Bachelor of Commerce -
BBMP First Grade College For Women
Commerce - Commerce
Corporation Pu College For Girls
High School Diploma -
St. Joseph Convent Girls High School
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