Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Gauri Sutar

IT Consultant
Pune

Summary

Proven Consultant at Allstate India Pvt Ltd, adept in Incident, Change, and Problem management. Excelled in strategizing WFH solutions and project management, enhancing business continuity. Skilled in team coordination and leveraging Nexthink for root cause analysis, demonstrating a results-driven approach and exceptional problem-solving capabilities.

Overview

1820
1820
years of professional experience
4
4
years of post-secondary education
1
1
Certification

Work History

Consultant

Allstate India Pvt Ltd
Pune
04.202 - 09.202
  • Worked on Incident and Problem management in applications and network area. Handled critical incidents within defined SLA to meet ITIL standards.
  • Change management: Server patch testing, OS upgrades, and application validations during change implementation in preproduction environment to avoid potential risks.
  • Project management - Site fit out, Workstations readiness for 2,500+ seating capacity. Strategized WFH solutions to maintain business continuity.
  • Provided L1 & L2 support in troubleshooting MS O365 applications, software deployment, and network support for web and in-house applications.
  • Windows 11 migration - Device enrollment, Pre-provisioning, and User configuration using Intune.
  • Root cause analysis of a wide range of software and network issues (L1) using Nexthink and Splunk tools and worked on resolving issues effectively.
  • System remediation and Vulnerability assessment - Worked on maintaining security-compliant workstations and networks.
  • Major Incident Management - Team coordination and vendor management during critical events and escalations.

Senior System Engineer

BirlaSoft LTD (Client- Allstate India Pvt Ltd)
Pune
06.2018 - 03.2021
  • Coordination with NOC, Operations, and Business verticals to support in-house and web applications.
  • Active contribution in BCP planning and support to enable WFH solutions for over 1100+ employees during COVID pandemics.
  • Installation, Configuration, and troubleshooting for SCCM, AD, and VC devices.
  • Implemented automations to avoid repetitive tasks in SharePoint, SNOW, etc.

System Engineer

PeopleSoft IT Solutions (Client- Allstate India)
Pune
12.2017 - 05.2018
  • Provided end user support using SCCM remote, chat, and voice tools for various Windows, software, and network connectivity related issues.
  • Big IP VPN installation, Configuration, and Support.
  • Incident management using SNOW to support Windows, MS O365-related issues.

IT Asset Coordinator

CMS IT Services (Client- Allstate India)
Pune
04.2017 - 11.2017
  • Vendor coordination for hardware-related issues.
  • IT assets allocation, IT procurement, inventory management, etc.

Service Desk Analyst

Impact Infotech Pvt Ltd (For Wipro LTD)
Pune
08.2014 - 08.2016
  • IT Procurement and software assets management
  • Creating incidents in Meridian and SAP integral tool
  • Categorizing, prioritizing and resolving incoming incidents

Education

Bachelor of Engineering - Information Technology

Shivaji University
Kolhapur
06.2008 - 05.2012

Skills

Incident, Change and Problem management

Networking knowledge on DNS, DHCP and VPN

SCCM and Active Directory

Intune

Nexthink

Project management

Strategy planning

Team handling

MS Office 365

Languages

English
Advanced (C1)
Hindi
Advanced (C1)
Marathi
Advanced (C1)

Certification

Comptia Security +

Timeline

Comptia Security +

01-2024

Senior System Engineer

BirlaSoft LTD (Client- Allstate India Pvt Ltd)
06.2018 - 03.2021

System Engineer

PeopleSoft IT Solutions (Client- Allstate India)
12.2017 - 05.2018

IT Asset Coordinator

CMS IT Services (Client- Allstate India)
04.2017 - 11.2017

Service Desk Analyst

Impact Infotech Pvt Ltd (For Wipro LTD)
08.2014 - 08.2016

Bachelor of Engineering - Information Technology

Shivaji University
06.2008 - 05.2012

Consultant

Allstate India Pvt Ltd
04.202 - 09.202

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Gauri SutarIT Consultant